Founded in 1988, S&S Activewear is a national wholesaler to the promotional apparel market, headquartered in Bolingbrook, IL. We stock over 60 brands from basic garments to fashion-forward styles. Our customers are screen printers, embroiderers and promotional products dealers who imprint blank apparel and sell it to corporations, teams, schools and promoters to support their brand message.

The company has over 3 million square feet of warehouse space with locations in Bolingbrook, IL; Fort Worth, TX; McDonough, GA; Olathe, KS; Robbinsville, NJ; Reno, NV and Pompano Beach, FL.

Are you looking for an opportunity at a growing and exciting business? We’re always looking for talented people to join our team. S&S Activewear is an equal employment opportunity employer.

Job Description

We are seeking energetic, reliable and fun professionals to join our team as a Credit Representative. The successful Credit Representative will be responsible for working closely with credit team members daily to assist in analyzing and review pending sale orders and initiate calls to customers with past due balances. Provide customer service on behalf of the credit department to maintain credit limits and address aging invoices. Support activities for the credit department as needed and requested.

Schedule

Monday - Friday 1030AM -7PM, Full-Time, Non-Exempt

Responsibilities

• Show up on time every day, ready to work with a positive attitude
• Ability to work in a fast-paced goal-oriented department
• Analyze and review pending sale orders; determine if order should ship based on account status
• Providing customer service regarding outstanding balances, process customer refunds, process and review account adjustments, resolve client discrepancies and short payments. Responsible for monitoring and maintaining assigned accounts – Customer calls, account adjustments, small balance write offs and customer reconciliation.
• Perform other assigned tasks and duties necessary to support the Accounts Receivable Department.
• Enlist the efforts of sales and senior management when necessary to accelerate the collection process.
• Must communicate & follow up effectively with customers’ accounts on a timely basis.
• Establish and maintain effective and professional working relationships with internal and external customers.
• Support activities for the department as needed and requested
• All other duties assigned by management

Essential Functions

• Weekly and monthly reporting to direct supervisor
• High volume phone calls to assigned external customers
• Manage customers on bi-weekly aging report
• Reconcile customer disputes as they pertain to payment of outstanding balances that are due
• Provide excellent & considerate customer service to all external and internal customers
• Participate in team planning meetings
• Meet defined department goals and activity metrics

Requirements

• The ability to communicate fluently (verbal & written) in both Spanish and English
• 1-5 years of credit and collections experience, however, willing to train the right individual
• Knowledge of Billing and Collections procedures
• Accounts Receivable knowledge/experience a plus
• Strong attention to detail, goal oriented
• Commitment to excellent customer service
• Excellent written and verbal communication abilities
• Ability to prioritize and manage multiple responsibilities
• Exceptional attendance and punctuality
• Ability to work in a team environment
• Experience with Microsoft Office – Word and Excel