SUMMARY

Process credit requests and extensions which includes gathering credit information relative to extending credit to gaming customers and ensuring all administrative duties and responsibilities are performed according to department guidelines.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Includes the following:

• Processes casino credit applications, verifies the validity of the credit requests and maintains customer files.
• Prepares and lists pertinent credit information for credit authorizer review.
• Inputs, reviews, and monitors information in the IGT Patron, CTA and Casino Credit systems.
• Performs reviews of established credit players and updates files as necessary.
• Updates leadership on information regarding guest credit history changes within the casino industry.
• Prepares and sends customer correspondence to include approval or denial letters.
• Maintains and completes various gaming and company forms and reports.
• Ensures compliance with all applicable gaming laws and regulatory controls, both internal external, policies and procedures, Title 31, AML/SARC, and federal regulations.
• Provides outstanding customer service in a timely manner to both guests and co-workers.
• Tracks the usage of supplies for the credit areas.
• Answers credit related phone calls, potentially multiple lines at once.
• Coordinates, gathers, and enters data from credit applications into the computerized system; maintains customer credit files with updated information as prompted by computerized system.
• Verifies and processes banking information from various banking institutions.
• Verifies and update player information and history in both the gaming and player systems.
• Processes credit information for arrivals and special group events.
• Assists credit operations in the gathering of financial data/consumer reports in the consideration of casino credit to help minimize financial losses to the company.
• Communicates with Central Credit and other external partners regarding credit applications.
• Handles customer correspondences regarding discrepancies on credit applications.
• Reviews Central Credit daily report for affected in-house accounts.
• Updates monthly inactive reports.
• Performs other job-related duties as assigned.
  

EDUCATION AND EXPERIENCE

High School Diploma and at least 3 years of casino-related experience or an equivalent combination of education and experience. One year of customer service experience required. Six months of casino credit experience required.

KNOWLEDGE, SKILLS AND ABILITIES

• Working knowledge of Microsoft Office products.
• Working knowledge of gaming regulations, credit standards, and PII compliance.
• Excellent problem-solving and analytical skills including the ability to think strategically.
• Excellent customer service skills.
• Ability to communicate with and promote positive co-worker and guest interactions and maintain a professional attitude while working with other employees, departments, and guests.
• Ability to twist and bend while standing and sitting to access files at desk and in file cabinets.
• Ability to maintain a work environment that is safe, professional, friendly, and conducive to a high level of productivity, performance, and morale.
• Ability to obtain and maintain full knowledge and understanding of company and department rules and regulations, policies, and procedures.
• Ability to obtain and maintain licensing by the appropriate gaming authority.
  

WORK ENVIRONMENT

Work may be performed in a variety of settings, including climate-controlled office settings and casino floors which includes exposure to second-hand smoke and crowd noise. Work will require working varied shifts including, weekends and holidays, as needed. Work may require travel, including overnight stays.