Position Objective

The Credentials and Student Completion Specialist supports the CPTC mission by supporting the admission and enrollment of students into programs and student completion of programs. This position reviews and establishes college placement based on existing measures, evaluates and determines credentials equivalency and post-transfer credit to student academic records, reviews and audits student academic records for completion, researches and identifies students close to completion, facilitates academic credit for prior learning, and maintains academic advisement report system.

The Credential Evaluator is an overtime-eligible, full-time position.
This position has been designated as a bargaining unit position represented by Clover Park Federation of Classified Employees Local 4789.

Clover Park Technical College celebrates the many individuals that make up our community and embraces the opportunity to learn from both our differences and similarities. CPTC values equity and respect. We seek to create an environment of innovation and excellence and focus on student success, lifelong learning, and social responsibility.

Duties and Tasks (Essential Functions)

Duty: Credentials Evaluation and Student Completions

• Utilize graduation applications, academic advisement reports, and other resources to review, audit, and award completers.
• Coordinate with faculty regarding course substitutions to certify students for completion.
• Maintain evaluation, transfer, completion, and awarding processes and procedures and communicate as needed with stakeholders.
• Create and maintain an accurate and up-to-date Academic Advisement Report (AAR) system.
• Collaborate with other departments, faculty, and students in the use and understanding of the AAR.
• Review prior WCTCS Degree Audit system as needed.
• Initiate the review of current processes and suggest changes or efficiencies to further develop the responsibilities of this position resulting from conversion to ctcLink.
• Utilize strong critical thinking and communication skills to solve detailed tasks and issues as well as work to find ways to streamline processes.
• Serve as the subject matter expert for credentials evaluation and student completion. •
• Coordinate program visits to inform students on special licensing, completion requirements, and/or department services.
• Meet and communicate with students, faculty, advisors, and stakeholders regarding the transferability of courses to degree pathways and completion.
• Review and process student transcripts for general education and placement scores.
• Work with faculty to evaluate transfer credit for career program classes and post-credits to student records.
• Review course descriptions from transfer colleges for CPTC equivalencies.
• Coordinate Academic Credit for Prior Learning.
• Process grade change requests.
• Lead and/or coordinate retention and completion activities as directed. • Maintain up-to-date credentials and completion information on the CPTC website.
• Use PeopleSoft queries and other tools to pull and share requested data related to the position’s responsibilities.
• Identify and troubleshoot issues within PeopleSoft related to the position’s responsibilities. May work with appropriate departments and/or SBCTC to determine necessary solutions.
• Identify and implement new business processes within PeopleSoft to create more efficient workflows.
• Analyze and maintain quarterly completion and evaluation data for improvements and decision-making.
• Serve as a subject matter expert member in position-related committees and groups, i.e. Student Learning Committee

Duty: Office Tasks, College Support, and Professional Development

• Assist the Enrollment Services office with tasks as needed, including but not limited to covering front-counter services, processing enrollment transactions, admission applications, course repeats, transcript requests, and education verifications.
• May train and supervise student employees.
• Attend and participate in training and meetings.

Minimum Qualifications

• Associate’s degree or higher from an accredited institution.
• Two years of customer service and clerical work experience in a professional office environment.
• Proven ability to analyze and solve problems at functional and strategic levels.
• Proven ability to establish and maintain effective working relationships.
• Effective organizational, prioritization, time management, and project management skills with attention to deadlines.
• Intermediate proficiency in Microsoft Office Suite

Preferred Qualifications

• Bachelor’s degree or higher.
• Experience in higher education credentials evaluation
• Experience in higher education awarding and/or auditing tools and processes
• One year of experience working with student management systems such as Legacy, PeopleSoft, Banner or other database systems.
• Ability to speak, read, and/or write in a second language; i.e. Spanish, Korean, or Russian.

All offers of employment at Clover Park Technical College are contingent upon successful completion of background checks which include criminal history. Information obtained from the background checks will not necessarily preclude employment but will be considered in determining the applicant's suitability and competence to perform in the specific position.

Should you have any difficulties uploading your documents, please contact NeoGov Technical Support at 1-855-524-5627, Mon-Fri 6:00 AM to 6:00 PM Pacific Time .

Supplemental Information
At this time, Clover Park Technical College is not sponsoring H1-B Visas.

Land Acknowledgement Statement
We acknowledge that we are on the traditional land of the Puget Sound Salish peoples belonging to the Puyallup, Steilacoom, Nisqually, and Squaxin Island tribes and bands, and we honor and thank the traditional caretakers of this land. We value the tribes in our community and the impact that they continue to make on our college to this day. For more information about CPTC's commitment to indigenous tribes, please visit http://www.cptc.edu/diversity

Why we work for Washington State's Community and Technical Colleges
There are a host of reasons why we work at Clover Park Technical College, including the fact that we are part of a network called the State Board of Community and Technical Colleges (SBTC). We are proud to be part of an institution that believes in building strong people, families, and communities. Community and technical colleges help people grow their skills and talents so they can become global citizens. Faculty and staff make colleges come alive, giving each student a place in which they want to learn. You can participate in college events, clubs, and committees that engage you, while college guest speakers enlighten and inspire you.

More than a paycheck
Clover Park Technical College offers much more than a paycheck. There is an outstanding benefits package that is worth an additional value equivalent to about 30% of your base salary. We offer a full range of benefits that include multiple medical, dental, life, and disability coverage options for employees and eligible family members; choice of retirement and deferred compensation plans to save for the future; paid holidays, sick time, and vacation, reduced tuition, and employee discounts and memberships Employee Assistance Program and more.

Our History
Clover Park Technical College is located in Lakewood, Washington. Our college has a rich history of professional and technical education dating back to the 1940s, when Clover Park School District established a War Production program, training civilians as auto mechanics, aircraft-service mechanics, ship-fitters, welders, and blueprint readers. Now, CPTC offers more than forty programs in Aerospace, Advanced Manufacturing, Health Sciences, Human Services, Business, Hospitality, Science Technology, Engineering, Transportation, and Trades. CPTC has two campuses: Our main campus is located in Lakewood, WA and our South Hill Campus is located in Puyallup, WA. Learn more about Clover Park Technical College by visiting About CPTC.

Equal Opportunity Employer
Clover Park Technical College is an equal opportunity employer and committed to principles of diversity. We consider applicants for all positions without regard to race, color, creed, religion, age, marital status, national origin, sex, sexual orientation, disability, genetic information, or status as a disabled veteran or Vietnam-era veteran.

Jeanne Clery Statement
Notice of Availability of Annual Security Report: Clover Park Technical College's Annual Security Report is available online at http://www.cptc.edu/risk/safety/security.