Credentialing Operations, Project Administrator (Salesforce) Job at LifeStance Health, Inc.
Scottsdale, AZ
Full-time
Remote
$70,000+
At LifeStance Health, we strive to help individuals, families, and communities with their mental health needs. Everywhere. Every day. It’s a lofty goal; we know. But we make it happen with the best team in mental healthcare.
Thank you for taking the time to explore a career with us. As the fastest growing mental health practice group in the country, now is the perfect time to join our corporate team!
ROLE OVERVIEW
The Credentialing and Enrollments department is responsible to credential mental healthcare providers employed by LifeStance Health. Through delegated and local processes, the credentialing team ensures that all providers meet the standards set forth by the NCQA. Credentialing Operations exists to provide Credentialing and the larger LifeStance ecosystem with the training, tools, resources, analytics, and system administration required to achieve a high standard of customer service, internally and externally. The touches almost all departments at LifeStance, including the Design Team, IT, Billing, Intake, Clinical, Compliance, Contracting, Legal and Business Development.
The pay for this position starts at $70, 000 Annually. We offer full benefits (medical, dental, vision, life, STD, LTD), 401k with match, paid parental leave, paid time off, holiday pay, EAP and more.
RESPONSIBILITIES
Salesforce Health Cloud project lead
Project lead for credentialing’s participation in the integration of Salesforce Health Cloud. Integral to the team responsible for moving from data silos to an integrated and unified system of provider and payer information
Develop materials for training and train users on Salesforce Health Cloud
Guide development of user and credentialing analytics reports through Salesforce, including dashboard metrics
Credentialing Operations team member:
Collaborative involvement in managing credentialing software, create/update credentialing training resources in addition to train new hires as well as other team members
Assist in the help desk function
Meeting facilitation, workflow and process development, reporting and analytics, plus cross functional initiatives
Understand credentialing coordinator’s responsibility to credential and maintain high quality and accurate information for new and established healthcare providers in a timely manner
Other responsibilities as assigned from supervisor
SKILLS & EXPERIENCE
5+ years of operational experience working in a medical services or medical technology industry
Prior CRM integration experience, including training and performance development metrics
Strong customer service experience
Strong communication skills and interest in working collaboratively
Strong computer skills required –Microsoft Office, Adobe Reader, and PDF applications
Process oriented, forward thinking, creative problem solver
Strong written, verbal, and interpersonal communication skills
Ability to effectively prioritize and execute tasks
Ability to work independently and proactively in a fast-paced environment
Demonstrates awareness, inclusivity, sensitivity, humility, and experience in working with individuals from diverse ethnic backgrounds, socioeconomic statuses, sexual orientations, gender identities, and other various aspects of culture
LifeStance Health is an EEO/Affirmative Action Employer and does not discriminate, on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability, or any other legally protected status
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