Can you drill down from a general request to the exact tool or part a client is looking for? Do you know how to ask questions to get the information you need to help solve the problem? Do you love reading catalogs and figuring out what goes with what? Do you have some experience with tools & machinery for metalworking, woodworking, or plastics?

Are you Outgoing? Approachable? Curious? Driven? Dedicated? Empathetic?
Do you possess Sales experience? B2B? Superior Customer Service? Problem Solving Skills? Intermediate Computer Skills? Front Counter experience? CRM?

If this describes you, we want to talk to you!

We have an OUTSTANDING opportunity in our Sterling Heights, MI location for an Inside/Counter Sales Associate. This person is the smiling face that greets our customers both on the phone and at the front counter, Monday – Friday (8:30 a.m. - 5p.m.) No two days are alike – you’ll be working both at the front counter, and on the phones, in inside sales.

In this position, you will assist customers face-to-face and by phone or email, providing superior customer service with product inquiries. You’ll be entering orders, generating sales, up-selling, cross-selling, merchandising the show room and flyer items, and identifying sales opportunities.

You are not an order taker, you’re an order MAKER - you are building relationships with our customers, introducing new products, mentioning value, and adding additional contacts within existing accounts that could lead to developing new accounts or to further assist them in other areas of their business.

Requirements:
Our ideal candidate has 2-5 years, or more, of inside sales experience, preferably with industrial sales; experience working in a branch based B2B environment, on a pro-desk, or parts counter. Tooling experience is not mandatory, but highly desired. CRM (Customer relationship management) experience a plus.

We are looking for someone who is high-energy, motivated, and enjoys being customer-facing. Strong attention to detail is necessary in this position. This position also requires a high level of proficiency in Microsoft Office (Excel, Word, Outlook) and computer skills. Must have exceptional communication skills, Diligent In following up on new business. Closing sales and achieving sales targets. Understanding customer needs and identifying sales opportunities.

We Are:

KBC Tools Inc. - we are a team dedicated to getting our clients what they need, when they need it, and keeping the USA manufacturing one tool at a time. We've been in business since 1965, and we have tens of thousands of clients in the M.R.O. industry with a specialization in metalworking.

Our clients rely upon us every day, and we give them what they need with great prices and fast & friendly service. It's easy with over 100,000 industrial items in stock, in our catalogue and online. KBC Tools is a one stop shop for those in the metalworking and M.R.O. world with a full offering of: Abrasives, Cutting Tools, Carbide Tooling, Fluids, Measuring & Inspection, Toolroom Accessories, Hand Tools, Shop Supplies, Power & Air Tools, and Industrial Machinery. Whether you are looking for a ¼-20 Tap, Ball End Mill, Reversible Air Drill, Machinist Clamping Set, Lathe Chuck, Drill Chuck, Fly Cutter, Vises or a new Lathe, Grinder, or CNC Milling Machine – KBC has got you covered for all your industrial needs – ALL METAL…ALL THE TIME!

We compete in the industrial world with local competitors like PTS, E&R Industrial, as well as national houses such as Fastenal, MSC Direct, and Grainger with a strong combination of in-depth inventory of name brand and world class products and a huge commitment to customer service so that our clients know that they can rely upon us day in and day out.

We take care of every order to ensure that we do what we say and say what we do. Our business is not based on getting that one BIG order but ensuring that our clients keep on coming back...and they do! That's why we've been doing what we've been doing now for over 55 years.

We look forward to you joining our team.

Job Type: Full-time

Pay: $20.00 - $26.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• No weekends

Ability to commute/relocate:

• Sterling Heights, MI 48314: Reliably commute or planning to relocate before starting work (Required)

Experience:

• B2B sales: 2 years (Preferred)
• Industrial Sales: 2 years (Preferred)
• Counter Sales: 2 years (Preferred)

Work Location: One location

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