Job Description:

The client is looking for a Content Operations Specialist to manage and contribute to business-critical content initiatives.

DRC is looking for a Content Operations Specialist to manage and contribute to business-critical content initiatives. A Content Operation Specialist must be knowledgeable and skillful enough to drive operational excellence for content dispersed across internal workflows, company external and internal websites, campaigns, social networks, and so on. You must be able to create/edit, manage, maintain, and syndicate the content.

Think you’re the right fit?

As a Content Operations Specialist, you will be responsible for the creation, publishing, and maintenance of content across the CMS platform, from research and ideation stage to ongoing content auditing and editorial QA. This position executes daily tasks, including managing workflow, assigning tasks to team members, and working with our clients to ensure brand voice consistency.

We’re looking for someone who will:
? Collaborate with team to standardize workflows
? Seamlessly cross-collaborate with other business teams to improve efficiencies, content quality, and workflows
? Manage daily content tracking, processing, and reporting with cross-functional teams to ensure better content monitoring for accuracy
? Help clients diagnose and solve content problems, and define content needs to support both user and business goals
? Procure accurate and up-to-date information from subject matter experts to maintain content relevance
? Support content product development by acquiring, reviewing, and editing data
? Manage and update content and campaigns under the direction of the team lead
? Prioritize effectively under important deadlines, executing on projects’ implementation in a timely manner
? Assist in the planning and support of content projects and processes
? Create and conduct training with internal teams and vendors
? Oversee proper execution of projects and troubleshoot problems
? Track analytics and prepare insights
? Help apply and maintain consistency with content standards
? Support content intake and upkeep in backend content management system

Qualifications for the role
? 3-5 years of experience in an operational management, content operations specialist, content manager, content creator, content coordinator, or UX writer role
? A bachelor’s degree with an emphasis on Communications, English, Writing, Technical Writing, Journalism, Content Strategy, or UX Design preferred, or equivalent experience; an advanced degree is a plus
? Attention to detail and proven organizational and planning skills
? Experience formatting content and metadata based on SEO best practices
? Passion for how content can make or break user experience
? Ability to see content holistically, and how it all works together, from the smallest piece of microcopy to an entire site architecture — or a collection of sites or digital products
? Ability to make complicated topics clear and understandable
? Expert understanding of web-writing best practices and the ability to communicate those to others clearly
? Outstanding professional and interpersonal communication skills
? Respect for deadlines and ability to pivot on multiple content-driven projects
? Tools of the trade are always evolving but may include SEMrush, Moz, Screaming Frog, ahrefs, Google Analytics and Google Search Console

Skill

Required / Desired

Actual years of experience

Last years used

3-5 years of experience in an operational mgmt, content operations specialist, content mgr, content creator, content coordinator, or UX writer role

3

A bachelor’s degree with an emphasis on Communications, English, Writing, Technical Writing, Journalism, Content Strategy, or UX Design preferred

4

Attention to detail and proven organizational and planning skills

Required

Experience formatting content and metadata based on SEO best practices

Required

Passion for how content can make or break user experience

Required

Ability to see content holistically, how it works together, from the smallest piece of microcopy to an entire site architecture, or a collection sites

Required

Ability to make complicated topics clear and understandable

Required

Expert understanding of web-writing best practices and the ability to communicate those to others clearly

Required

Outstanding professional and interpersonal communication skills

Required

Respect for deadlines and ability to pivot on multiple content-driven projects

Required

Tools of the trade are always evolving but may include SEMrush, Moz, Screaming Frog, ahrefs, Google Analytics and Google Search Console

Required

Job Types: Full-time, Contract

Pay: $66.00 per hour

Schedule:

• 8 hour shift

Experience:

• Social media marketing: 1 year (Preferred)
• Writing skills: 1 year (Preferred)

Work Location: Remote

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