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Healthcare is constantly changing, and at Banner Health, we are at the front of that change. We are leading health care to make the experience the best it can be. We want to change the lives of those in our care – and the people who choose to take on this challenge. If changing health care for the better sounds like something you want to be part of, we want to hear from you.

This role is specifically dedicated to training new agents to answer Banner Imaging calls. The first 2-3 months in the unit will be spent working alongside the Quality and Education Analysts to build and develop the training program for this unit, and then full time dedicated to training post the development. You will need to work with leadership to consistently identify updates to trainings and work as part of a team to deliver an excellent training experience to all of our new hire agents.

This position is a 100% remote. With a Monday - Friday- 8am-5pm schedule. Hours may need to fluctuate and change to get all of the necessary work accomplished.

POSITION SUMMARY

This position develops education/training materials, conducts and coordinates training and implementation of new systems and processes, and assists in the continuing development of staff for the Customer Experience Channels (CEC) and other Banner staff as appropriate. Provides technical staff training in the usage of all systems and applications utilized. Supports in creating and maintaining department training material, tools and/or records. Conducts new hire skill assessments, department specific orientation, and required annual curriculum. Provides continuing education and updates as needed.

CORE FUNCTIONS
1. Assesses and identifies skills, competencies and areas of learning and instruction needed for new hires, staff and department management.

2. Plans and coordinates the orientation programs for new hires providing an introduction to the department, defining employment expectations and standards, provides prerequisite knowledge required, and trains in the basic job skills. Assists with the development of education and training within specified area, which may include preparation of related educational materials and obtaining of related application access.

3. Develops programs and conducts training with educational materials, procedures and exercises that are task/function specific using a variety of learning and evaluation strategies for all staff.

4. Works with regional and enterprise-wide teams to develop educational materials and activities, and promotes standardized practices throughout the department, region and/or company.

5. Provides for onsite, or virtual, support when trainees move to new workgroups, and acts as a knowledge resource for all staff.

6. Acts as a technical resource and liaison to system management, administrators, department heads, and co-workers on workgroup related issues. Maintaining a working knowledge and ability to configure and troubleshoot applications/equipment used in providing data. Utilizes data in the most efficient manner and presents data in the most effective and appropriate display for the intended audience.

7. Works independently under general supervision. Reports to a manager or director. Uses analytical and creative thinking skills and influencing abilities. Training responsibilities include, but are not limited to, all Customer Experience Channels staff and staff assigned to related work teams. Customers include Customer Experience Channels management and staff, other ancillary departments, or Health Information Management Services staff.

MINIMUM QUALIFICATIONS

High school diploma/GED or equivalent working knowledge.

Must possess a current knowledge of business and/or healthcare as normally obtained through three or more years of work in healthcare scheduling, healthcare administration, or related field and systems in adult learning.

Must have demonstrated leadership and training skills and be proficient in the use of common office and presentation software. Medical terminology and an understanding of the laws associated with confidentiality, are required. Must be able to function as part of a team, using effective interpersonal and instructional skills and function with minimal supervision and prioritize multiple projects. Must possess excellent written, verbal, and customer service skills, and have the ability to conduct educational needs analysis and to teach effectively to a wide range of comprehension levels.

PREFERRED QUALIFICATIONS

Bachelor's degree in business administration. Previous training/teaching experience and customer service education experience preferred.

Additional related education and/or experience preferred.

EOE/Female/Minority/Disability/Veterans

Our organization supports a drug-free work environment.

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