SERVPRO's 2022 Franchise of the Year, Team Wall is looking for our next great hero!

Who are we? Feel free to check us out: https://www.instagram.com/servproteamwall/?hl=en

Do you love helping people through difficult situations?

Then, don’t miss your chance to join our Franchise as a new Construction Coordinator. In this position you will be making a difference each and every day. We have a sincere drive towards the goal of helping make fire and water damage “Like it never even happened”!

We’re seeking someone who is great on the phone, who has excellent analytical skills, and who is a serious multi-tasker. If you are self-motivated and have superb interpersonal skills, then you’ll thrive in this work environment. Our idea of the ultimate candidate is one who is proactive, is experienced, truly enjoys providing superior service, and loves taking ownership. Are you highly dependable and excited about routinely exceeding expectations? Then you may be our perfect hero!

As a valued SERVPRO® Franchise employee, you will receive a competitive pay rate with opportunity to learn and grow.

Responsibilities

Customer Satisfaction

• Assist with customer service and management of the customer experience.
• Monitor and ensure client requirements are followed.
• Assist with scheduling activities.

Project Initiation

• Schedule PM initial visit with customer.
• Educate customers on process.
• Review and validate project file documentation.

Project Planning

• Maintain customer and client communications.
• Support PMs ensuring customer agrees to scope and estimate.
• Create project selection paperwork including customer allowances.
• Create project timelines (using Gantt chart software)
• Ensure all paperwork is complete with customer.
• Ensure project paperwork is distributed to all necessary parties.
• Assist communicating with Subcontractors for availability.
• Sign up new Subcontractors and maintain insurances and licensing.
• Issue POs based on project budget.
• Assist acquiring proper permits as necessary and ensure all correct procedures are being followed with local municipalities.
• Confirm with PM project scope of work is complete
• Create final close out paperwork

Requirements:

• 2+ year(s) of administrative or office-related experience; previous construction experience preferred.
• Experience in service industry environment a plus
• Outstanding written and verbal communication skills, including proper pronunciation and grammar
• Possess polite, confident, and excellent customer service skills, including listening and questioning skills
• Ability to remain calm and professional during tense or stressful situations
• Excellent organizational skills and strong attention to detail
• Very self-motivated and goal-oriented
• Ability to multi-task
• Capability to work in a fast-paced, team-oriented office environment
• Proficient in Microsoft Office with a strong know knowledge of Excel
• Ability to learn new software, including Restoration Management (RM)
• Experience in Gantt Chart Scheduling preferred
• Able to successfully complete a background check subject to applicable law

Job Type: Full-time

Pay: $40,000.00 - $50,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Ability to commute/relocate:

• Sparks Glencoe, MD 21152: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Construction: 1 year (Preferred)

Work Location: One location

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