Responsible for processing requests, scheduling and coordination of events, and providing assistance and support to customers that sponsor events and activities at the JWRU

• Responsible for using a computer software based reservation system (Event Management System) to provide comprehensive event services to JWRU customers; determine space availability, enter reservations, reserve equipment and create room diagrams based on information provided by customer
• Responsible for processing on-line requests in the Event Management System; review, interpret, input and modify event needs in the computer software system (including utilization of diagramming software)
• Responsible for processing customer cancellations and no shows, including appropriate follow-up procedures
• Ensure high level customer service in all interactions

Responsible for general customer support functions

• Respond to customer inquiries via telephone, e-mail, and walk-in visits
• Conduct facility tours for prospective clients
• Review applicable fees for accuracy
• Review event permits submitted by student organizations; approve, deny or request modification to the permit based on applicable guidelines and other relevant considerations
• Review and process billing for organizations as directed

Responsible for general office and administrative support functions

• Disseminate diagrams and room set up information in a timely manner to all support services including productions, audio-visual (AV) services, catering, and building management
• Review night and weekend management reports and follow-up with clients and campus partners as needed
• Organize and file the printed reservation confirmations
• Manage and maintain up-to-date authorized contact forms as needed
• Attend meetings as directed to communicate and/or receive information relevant to Event Services

Develop reports, handle special projects, and other duties (as assigned)

$40,000 - $43,000

Bachelor's degree; or a high school diploma and four years of relevant experience. Appropriate college coursework may substitute at an equivalent rate for the required experience.

• Experience with event planning, scheduling, and on-site event management
• Proficiency with computers and basic software applications
• Planning and organizational skills
• Communication skills (verbal and written)
• Customer service skills
• Interpersonal skills
• Ability to handle high volume of detail work with accuracy
• Handle multiple projects or tasks simultaneously
• Function effectively in a fast-paced environment with frequent interruptions
• Understand, interpret, and apply rules, regulations, policies, and procedures
• Work as part of a team in a multi-cultural environment

In order to be considered, you must upload your cover letter, resume, and list of professional references.

Normal work schedule:

Application must be submitted by 11:55 p.m. (ET) of the posting end date.