The Community Outreach Manager will continually identify opportunities to grow our client base and build positive relationships with clients and referral partners (both new and existing). You will thrive at our company in this role if you...

• Are motivated, creative and solutions-driven
• Are determined to persevere
• Have an engaging personality and thrive in social environments
• Are energized by finding new opportunities
• Can leverage any clinical background or healthcare experience to influence and persuade others to better care options
• Have the drive to "ask for the business"?

If you can confidently say "YES" to all the above, then we want to offer you the opportunity to excel in a sales role where you'll earn substantial compensation, but more importantly, you'll have unlimited career growth potential.

We are a new, small company with a big vision. You will become part of a hardworking team whose focus is growing our company together. We've already experienced exponential growth, yet we've only begun to scratch the surface.

Come work with us and see how BrightStar Care - Cuyahoga West (“BrightStar Care”) employees uphold A Higher Standard.

Job Benefits

At BrightStar Care® we value our employees and care about their well-being. We treat our employees like our best clients and strive to provide best-in-class benefits packages, including:

Compensation

• Competitive pay with a sizeable commission plan. Compensation is commensurate with performance (total comp = base salary + earned commission)
• Weekly pay w/direct deposit

Insurance

• Medical
• Dental
• Vision
• Accident
• Critical Illness

Time off

• Earned paid time off (PTO)
• Paid bereavement leave

Education

• Training and continuing education opportunities
• Paid professional development

Wellness & Other Perks

• Family membership to Middleburg Hts Rec center
• Exclusive employee discount and gift programs
• Free FOOD! Lots of snacks in the office and paid lunches
• …AND SO MUCH MORE!

Why work with BrightStar Care®?

• We offer a fun, positive work environment
• We recognize our most important assets are our employees
• We seek employees who are not afraid to shape the future of our business
• We provide you the opportunity and excel within our continuously expanding company
• So many growth opportunities! We’re growing by leaps and bounds and we want you to grow with us
• We're a nationally recognized home care brand with local community roots (every BrightStar Care® location is independently owned and operated)
• Lastly, we're minority- and female-owned, which makes us simply different...in a VERY GOOD WAY!

Join the best and brightest! You will be working with one of the most prestigious brands in the industry. The BrightStar Care brand is HomeCare Pulse Employer of Choice and has earned the Joint Commission Enterprise Champion for Quality award for 10 YEARS RUNNING! (Over 95% of BrightStar locations are Joint Commission accredited or in process.)

What does a Community Outreach Manager do at BrightStar Care?

The job responsibilities include, but are not limited to:

• Consistent and constant outreach (i.e., phone calls, cold-call visits, scheduled visits) to existing clients and prospective clients in the community.
• Build trusting and profitable relationships with new and existing clients.
• Improve and maintain ongoing engagement with key new and existing clients.
• Understand key new and existing client needs and address them effectively.
• Educate and inform new and existing clients about our services and special offers.
• Be strategic, analytical, and efficient when finding solutions to problems to ensure maximum client satisfaction.
• Conduct market and population reviews to determine a quarterly "plan of attack"
• Know the competition and strategize accordingly.
• Close sales and acquire new clients—get agreement signatures!
• Build a brand through networking and represent the company out in the community.
• Protect our brand by maintaining a positive image in the market.
• Uncover new business opportunities in the market.
• Expand the client base by upselling and cross-selling services.
• Use the tools and resources provided (e.g., daily updates in CRM) to keep track of all client expansion activity and metrics.
• Meet or exceed established client expansion targets.

You will thrive in this role if...

• You are a nurse (LPN or RN) (preferred) or you have other medical background or industry experience
• You possess excellent communication skills.
• You carry yourself in a professional but approachable manner.
• You can maintain the company core values.
• You are energetic, outgoing, proactive, creative and have attention-to-detail with outstanding networking skills!
• You are a professional with a problem-solving mentality.
• You are not shy and want to educate your community about better care options.
• You are not afraid to smile and make calls or visits to hit your own goals.
• You have some experience in the medical staffing, home health care and/or senior care industry.
• You are motivated and tenacious—you have to be willing to work clients until the client has a need.
• You enjoy building relationships and creating a bond and rapport with clients.
• You have killer time management skills—we know client relationship managers enjoy a great sense of autonomy. In order to be successful, you must organize and balance your activities appropriately (prospecting, in-person meetings, and account management) to achieve real results.
• You have a “yes” approach to customer service. Exceptional customer service is what separates BrightStar Care from the rest. You must use active listening and provide A Higher Standard of service to all existing and prospective clients.
• You hold yourself to very high standards—highest level of professional and presentation standards.
• You have excellent computer skills and know how to use software tools and web applications.
• You enjoy talking to people.
• You effectively use your persuasion skills every single day!
• You have a valid driver’s license, reliable transportation and auto insurance.
• You can travel within the assigned territory on a daily basis including weekends, nights and holidays.
• You'll be able to pass drug, background and criminal record checks.

BrightStar Care - Cuyahoga West serves the west side of Cleveland and surrounding areas, including the cities of Avon, Avon Lake, Bay Village, Berea, Brecksville, Broadview Heights, Brooklyn, Brookpark, Fairview Park, Independence, Lakewood, Middleburg Heights, North Olmsted, North Royalton, Olmsted Falls, Olmsted Township, Parma, Parma Heights, Rocky River, Seven Hills, Strongsville, and Westlake.

BrightStar Care® is an Equal Opportunity Employer and does not discriminate against applicants due to race, ethnicity, gender, veteran status, or on the basis of disability or any other federal, state or local protected class.

COVID-19: BrightStar Care® offers you best-in-class training and precautions to ensure your safety every day. PPE is provided to every employee. We also follow strict COVID protocols, including requiring COVID-19 vaccinations.

• We require employees to get vaccinated against COVID-19. Widespread vaccination is critical to protecting everyone!
• We are a responsible and reasonable healthcare company, and we want to prevent the spread of the virus.
• We believe vaccines are safe and effective in mitigating the spread of SARS-CoV-2 and preventing serious complications caused by COVID-19 disease.