Are you a highly motivated, compassionate and dedicated individual looking for a rewarding career determining eligibility for the most vulnerable citizens of Texas in need of in-home care, home delivered meals, emergency response services, and other social services?

If so, the Texas Health and Human Services Commission (HHSC) Community Care Services (CCS) department is looking for individuals who want to join an exciting, dynamic team working in a high-performing and innovative environment. CCS provides an integrated and streamlined approach to connect individuals to services and supports that: reduce institutionalization, allow individuals to remain in their communities, and promote economic and personal self-sufficiency.

Our staff are well organized, able to multi-task, possess the ability to learn policy regulations, able to thrive in a challenging, fast-paced and evolving environment, have good communication skills, a positive attitude, strong work-ethic and a desire to help others. If you also possess these skills, then we are looking for you. We want you to join our team!

Employee benefits include but are not limited to employer paid health insurance; vacation leave; sick leave; paid holidays (15 per year on average); and defined retirement plan with lifetime annuity.

Community Care Worker I: Determines needs and eligibility for Community Care for the Aged and Disabled (CCAD) services. Work involves conducting home visits, interviewing individuals who are older or have a disability, documenting information, determining need for services and developing service plans; verifying data, explaining program benefits and requirements, referring individuals for appropriate services, and assuring authorizations are registered in automated systems. Authorizes and monitors CCAD services to determine if services are meeting the individual’s needs.

Essential Job Functions:

Attends work on a regular and predictable schedule in accordance with agency leave policy and performs other duties as assigned.

Interviews applicants, individuals receiving services, and resource persons and conducts home/site visits to assess the need for services and provides information and referral to other resources. 15%

Conducts reviews to determine eligibility and functional needs. 20%

Obtains, verifies, and calculates income and resources to determine financial eligibility for Title XX programs. 10%

Maintains case record documents and enters information in an automated system, establishing a record for each individual receiving services. 20%

Monitors through contacting individuals receiving services to determine if services are meeting the individual’s needs. 15%

Develops/coordinates/reviews service plans with individuals receiving services and their families, provider agencies and other state agency staff and authorizes services appropriately and accurately to meet the individual’s needs. 15%

Prepares basic level ongoing or special narrative or statistical reports. 5%

Knowledge Skills Abilities:

Ability to effectively communicate orally and in writing.

Ability to set priorities, establish timeframes, and meet deadlines.

Ability to establish and maintain effective relationships with individuals receiving services, co-workers, contract agency staff, and staff from other federal or state agencies.

Ability to operate computer and general office equipment.

Knowledge of interviewing techniques to obtain personal information, to make inquiries, and to resolve conflicting statements.

Knowledge of resources that serve individuals who are older or have a disability.

Registration or Licensure Requirements:
Current Valid Driver’s License and liability insurance is required.

Initial Selection Criteria:

High School Diploma or GED equivalent is required.

Prefer education and/or experience indicating the individual possesses the knowledge, skills and abilities necessary for job performance.

Experience using email and other automated applications, such as Microsoft Office products.

Must be willing to travel approximately 80% of the time to make home visits, attend trainings, and/or meetings.

Employment application must demonstrate the ability to communicate effectively in writing.

Experience communicating effectively in writing.

Experience with the English language such as vocabulary, grammar and organization of expression, composing correspondence, and reporting casework.

Additional Information:
Must have reliable transportation. Must be able to attend training which may require overnight stay. Occasional overtime may be required.

Interviews maybe conducted using Microsoft TEAMS application. Selected applicants should download Microsoft TEAMS app prior to scheduled interview.
This position is included in a career track series and will be filled at the Worker I level. Applicants with previous employment with CCS/CCAD will be reviewed by program management to determine appropriate entry level.

Applicants may not have a history of substantiated fraudulent activity against HHSC or any programs it administers. Applicants who have a non-fraud overpayment with an outstanding balance must agree to repay the overpayment balance as a condition of employment.

In compliance with the Americans with Disabilities Act (ADA), HHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the online application, contact the HHS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.

MOS Code:
68X, HM, 0149, 4C0X1

Top 10 Tips for Success when Applying to Jobs at HHSC and DSHS

HHS agencies use E-Verify. You must bring your I-9 documentation with you on your first day of work.

In compliance with the Americans with Disabilities Act (ADA), HHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.