Communications: Web & Product Manager Job at National Institute for Children s Health Quality
National Institute for Children s Health Quality Boston, MA 02210
Organization Overview
The National Institute for Children’s Health Quality (NICHQ) is a mission-driven nonprofit dedicated to driving dramatic and sustainable improvements in the complex issues facing children’s health. We provide deep expertise in building and managing effective change strategies that align partners and engage participants to achieve better outcomes for children’s health. At the heart of what motivates us is the belief that children and families deserve better systems and supports so that every child achieves their optimal health. Because of this belief, addressing social determinants of health, eliminating health disparities, and achieving equity are central to our mission. We believe that by creating a culture of diversity, equity and inclusion, we will similarly foster greater strength and resilience within and beyond the organization.
Position Overview
With the support and guidance of the Associate Director of Communications and Digital Strategy, the Web & Product Manager is a new position that will be responsible for developing and maintaining various technical products that support projects, from developing standalone project-based websites to reimagining a web-based project portal (formerly called CoLab) into customizable instances for current and future projects. While serving as a key liaison to our external development consultants, you’ll collaborate with other teams and lead the rebuild of a value-added project portal that exceeds the needs of users and stays within allocated budgets. The Web & Product Manager will also be responsible for maintaining systems for customer service and providing education and training on using the portal, working with project teams to create and disseminate various technical documentation.
Related to organizational operations, the Web & Product Manager will be responsible for general maintenance of NICHQ.org in collaboration with external support. You’ll also join the build team for a new NICHQ.org website, advocating for the needs of the web-based project portal and other features you’re passionate about. A small amount of your time will be spent supporting optimization of NICHQ’s CRM, HubSpot, and collaborating with the Communications & Digital Strategy team on system maintenance, process improvements, and overall system integrity.
Summary
Career Level: Entry to Mid-Level
Status: Full Time, Employee
Education: Bachelor’s degree in website development, digital marketing, computer science, information technology, or a relevant discipline preferred (or equivalent experience)
Reports to: Associate Director of Communications and Digital Strategy
Career Path: Marketing/Communications
Salary: Commensurate with qualifications and experience
Responsibilities
- Develop and maintain technical products that support project teams and the groups they serve
- Liaise with development consultants on technical support and product development needs
- Develop technical documentation and training materials related to the use of the web-based project portal
- Collaborate on NICHQ.org redevelopment
- Management of development budgets and future improvements, with support from Associate Director
- Contribute to metrics analysis and team reporting (project portals, website, CRM, etc.)
TECHNICAL PRODUCT DEVELOPMENT
- Serve as internal lead to develop next iteration of web-based project portal, prioritizing needs of system users, NICHQ project teams, and budgets
- Collaborate with project teams to understand successes of early experiments, identify limitations, and find opportunities to increase engagement among users
- Liaise with external consulting firm to develop “packageable” portal product, planning feature improvements
- Track project use of CoLab and plan for implementation of new web-based project portal for select projects
WEBSITE & CRM MAINTENANCE
- Support ongoing maintenance of new NICHQ.org (expected ~10 hours/month), working with external consultants as needed
- Maintain HubSpot CRM integrations with the NICHQ website (gated content, mailing list) and any existing CoLab community sites (mailing list subscription and syncing profiles with CRM records)
- Support departmental process and system improvements in collaboration with the Communications Manager and Associate Director of Communications and Digital Strategy
- Other technical support needs co-identified by Web & Data Manager
Qualifications
- How to develop technical products, from needs assessment and ideation to implementation, maintenance, and improvement (minimum of 3 years equivalent experience)
- How to manage cross-team projects, keep complex timelines on track, and support project members to meet critical milestones
- Advanced use of various website content management systems, like WordPress, and CRM systems, like HubSpot
- How to manage basic website maintenance, such as CMS security updates, module/plugin updates, site monitoring, and technical audits
- How to write effective and engaging technical communication in a variety of mediums, to support training and self-service
- Which system metrics are the most important and how to glean meaning to make future decisions
About You
- Very motivated by meeting milestones and timelines
- Enjoy working in an independent, fast-paced environment – and still takes the time to get all the details right
- Ability to skillfully manage projects from concept to completion, serving as a hub for different teams
- Experience establishing and improving products, systems, and/or workflows
- Motivated, persistent, naturally inclined to follow up and check-in
- Willing to help others – on the team, within the organization, or our partners
- Communicate warmly and professionally with a wide variety of audiences
- Highly organized self-starter, who takes initiative and asks great questions
- Passionate about NICHQ’s mission, journey toward equity, and voice for change in children’s health equity
- Ability to consider the perspective of (and impact of the work to) multiple communities, especially as it
- relates to institutional and structural racism and other forms of bias
Bonus Points For
- Technical web development or design skills
- Video production and editing skills
How to Apply
Please only apply through the ADP Portal. It cross-promotes on various job sites, but if you use an "easy apply" function, you are missing out on key screening questions that may affect your application experience.
Salary and Benefits
Salary will be commensurate with qualifications and experience. Excellent benefits package, including medical, dental, vision, 403B retirement savings disability and life insurance, flexible spending accounts, paid time off and holidays.
NICHQ is committed to increasing the representation of people from culturally and linguistically diverse backgrounds in our workforce and to value and embrace their skills, perspectives and experiences for the benefit of our mission. NICHQ is an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender identity, gender expression, sexual orientation, age, marital status or disability. NICHQ strongly encourages applications from candidates who identify as BIPOC, LGBTQI, or from any other minoritized group.
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