Candidates with current TCOLE Telecommunicators License are PREFERRED, although not required.

The schedule for this position requires nights, weekends, and holidays. 12-hr shifts/Day Shift 6:00 a.m. - 6:00 p.m. and Night Shift 6:00 p.m. - 6:00 a.m.

Under general supervision, receives, screens and dispatches calls for service for police, fire and medical services.

APPLICATION REQUIREMENT:

You must apply online at the City of Terrell website https://www.cityofterrell.org/560/Human-Resources. Click on the Communications Specialist PDF application, fill it out and submit the application to City of Terrell Human Resources Department, 201 East Nash Street, Terrell, Texas 75160 or email application to the Human Resources email provided on the City of Terrell website.

Examples of Duties: Essential Job Functions:

• Answers incoming emergency and non-emergency calls by telephone or radio.
• Prioritizes calls for service and determines appropriate personnel to respond.
• Dispatches calls for service to available officers, fire department or medical personnel by radio and pager.
• Maintains status and awareness of police units and monitors alarms.
• Provides detailed call information to Police Officers as needed.
• Contacts neighboring law enforcement agencies for additional support or to relay pertinent information regarding incidents.
• Routes non-emergency telephone calls to employees or prepares messages.
• Enters incident information into records management system.
• Prepares a variety of reports regarding calls received and response taken.
• Confirms outstanding warrants for other agencies and clears active warrants as directed.
• Performs inquiries and criminal history checks for Police Officers through National Crime Information Center (NCIC), Texas Crime Information Center (TCIC) and North Central Texas Crime Information Center (NCTCIC).
• Enters stolen property, missing or wanted persons and protective orders into NCIC/TCIC.
• Sends teletypes to other agencies for warrant confirmations or general information.
• Completes semi-annual evaluations to retain Texas Commission on Law Enforcement Officer Standards and Education (TCOLE) license.
• Accepts payments for alarm permits, animal registrations and prisoner release and issues receipts.
• Performs other related duties as assigned.

Typical Qualifications: Required Education, Experience, and Certifications:

• High School diploma or equivalent, and one (1) year dispatch experience; or equivalent combination of education and experience.
• Requires Basic Telecommunicators Certification through TCOLE within one (1) year of hire. Candidates with current TCOLE Telecommunicators License are preferred.
• May be required to acquire additional certification.

Required Knowledge and Skills:

• Knowledge of equipment utilized in police communications including radio, telephone and dispatch equipment.
• Knowledge of personal computers and related hardware and software.
• Knowledge of police patrol procedures.
• Knowledge of or ability to learn City geography.
• Skill in working under pressure in emergency and stressful situations.
• Skill in typing accurately at a minimum speed of 35 words per minute.
• Skill in obtaining information from hostile or emotional citizens.
• Skill in operating a base radio station and utilizing radio codes and call letters.
• Skill in effective oral and written communication.

Supplemental Information: Environmental Factors and Conditions/Physical Requirements:

• Work is performed in a fast paced, high volume call center environment with long periods without breaks.
• May be subject to repetitive motion such as typing and vision to monitor.
• May be subject to angry or distraught citizens.

Equipment and Tools Utilized:

• Equipment utilized includes personal computer, copier, fax machine, standard office equipment, teletype machine, radios, 911-telephone system and dictaphone.

Benefits:

• Dental Insurance
• Health Insurance
• Vision Insurance
• Life Insurance
• Retirement plan/TMRS 7% matching City contribution 2:1
• 100% Tuition reimbursement
• Certificate Pay
• Bilingual Pay

Job Type: Full-time

Pay: $20.84 per hour

Benefits:

• Dental insurance
• Health insurance
• Life insurance
• Professional development assistance
• Retirement plan
• Tuition reimbursement
• Vision insurance

Schedule:

• 12 hour shift
• Day shift
• Evening shift
• Holidays
• Night shift
• Weekend availability

Work Location: One location

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