Classification: Non-Exempt/Non-Bargaining

Position may be located in: Mankato, MN; Mattoon, IL; Conroe, TX; Roseville,CA

• Calculates and quotes early termination fees and credits for billing disputes on Disconnects.
• Facilitates conversations with both internal and external customers to process disconnects so they don’t negatively impact the customers network.
• Enters PRISM and Netcracker orders for all Disconnects in the Legacy and Noth markets.
• Oversees and functions as the primary customer liaison for post install DID adds and/or Port Ins and IP addresses add / changes .
• Knowledge of product offerings and billing system codes in markets specific to PRISM billing system.
• Meet or exceed department performance metrics.
• Report to work on time and maintain satisfactory attendance.

• Candidate must possess the ability to learn quickly, understand multiple processes by service area in multiple system applications.
• Candidate must be flexible and adapt to new methods and procedures with positivity.
• Strong communication skills for professional communication with internal/external customer.
• Ability to work effectively within a team and as an individual contributor in a fast-paced changing environment.
• Skilled at handling multiple assignments in a timely manner and meeting intervals.
• Must have experience with Office.
• Must possess strong technical aptitude of the products we serve
• Prism and Salesforce system knowledge preferred. Netcracker experience is a plus.
• Must be able to work after hours and weekends if needed.
• Bachelor’s degree or equivalent experience.

We are proud to offer a comprehensive and competitive benefits package:

• 401(k) matching
• Medical, Rx, Dental and Vision insurance
• Disability insurance
• Flexible spending account
• Health savings account
• Life insurance
• Tuition reimbursement
• Paid vacation and personal days
• Paid holidays
• Employee Assistance Program
• Annual bonus program to eligible employee's based upon organization performance

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, marital status, familial status, genetics, disability, age, veteran status or any other characteristic protected by law.