Collections Supervisor - Southfield, MI Job at Credit Acceptance
Credit Acceptance is proud to be an award-winning company with local and national workplace recognition in multiple categories! Our world-class culture is shaped by dedicated Team Members who share a drive to succeed as professionals and together as a company. A great product, amazing people and our stable financial history have made us one of the largest used car finance companies nationally.
Our Collections team works with our consumers to promote great service and encourage them to bring their accounts current through inbound and outbound calls. Collections is a great place to start or grow your career and here are just a few of the reasons why:
- Compensation structure designed to pay above market which includes a competitive hourly rate plus uncapped monthly bonus potential.
- Paid Time Off, Holiday pay, quarterly profit sharing, and benefits that begin on your first day!
- Flexible scheduling that allows you to pick your own hours on your assigned flex days.
- 98% of our Collections leadership team was promoted from within and we have had many other Collectors use the skills they gained to transition to other roles within the company.
- Training on your first day and beyond! Foundational training during your first 3 weeks plus continuous learning through one on one coaching, online courses, and even leadership development.
- A listening culture that gives every team member a voice. Our leadership team has an open door policy and you have the opportunity to share your ideas and feedback through multiple channels including CEO and Department Town Halls, round tables, and many others!
- Great Place to Work culture that includes a relaxed work environment, allocated hours for having fun, and recognition programs for new hires, top performers, birthdays, milestone anniversaries, shout outs, awards, and ongoing contests!
- Work perks including discounts for physical fitness, restaurants, travel, technology, shopping, and much more!
- An opportunity to participate in company initiatives outside of your work including Social, Community Service, and Diversity & Inclusion committees.
Additional Job Description
About this Position:
The purpose of the Collection Supervisor position is to:
- Note: This position will work from home; occasional planned travel to an office location may be required. However, this position is permitted to work at an office location if requested by the team member.
- Lead a team of full-time and part-time Collectors and Senior Collectors to exceed all collection and department goals
- Collect Payments from Past Due Consumers by developing a team of collectors that can effectively encourage as many past due customers to pay as they can to avoid them becoming further past due and to get them current where possible in order to keep the customers in their cars
- Hire the Right People by accurately assessing talent and making employment decisions when necessary
- Set Clear Expectations and continually reinforcing those expectations to ensure collectors are clear on their role
- Train your Team to improve performance by identifying when and how to use training and delivering it in an effective manner to the collectors
- Manage Performance of collectors by providing performance feedback, tracking their progress against their expectations and ongoing coaching to improve performance
- Create the Right Environment within the department by building trust and credibility at all levels and supporting organizational change
Outcomes and Activities:
- Ensure your team consists of the Right People and the Right Number of People
- Set and enforce Clear Expectations for your team
- Support collection efforts by assisting team members and handling escalated calls
- Monitor and evaluate team performance
- Continuously coach collectors on effective collection techniques
- Effectively communicate so that all team members are abreast of current state of the department and organization
- Execute administrative tasks as needed within the role
Knowledge and Skills:
- Self-driven, motivated to help, and able to perform with minimal supervision in a team environment
- Effective at providing feedback to improve the performance of your team
- Effective at assessing people inside and outside of the organization to ensure you have the Right People
- Receptive to ongoing feedback aimed at improving the performance of you and your team
- Assertive, personable and PERSUASIVE with our consumers
- You need to be comfortable negotiating, discussing sensitive financial issues, and selling solutions to consumers
- Remain positive, professional, determined, calm and focused when faced with challenging situations
- Quick thinker, with an ability to understand and interpret information promptly and effectively
- Ability to assess team member performance and implement action plans
- Ability to motivate others to achieve goals
- Ability to speak clearly, professionally and articulately on the telephone
- Ability to communicate throughout the levels of the organization and recommend improvements when necessary
- Comfortable handling issues and problem accounts from Collectors and Consumers
- Ability to create a climate where people can do their best, and can motivate all kinds of teams
- Ability to operate office equipment (copy machines, fax, telephone, keyboard)
Requirements:
- High school diploma or GED
- Previous leadership experience
Preferred:
- Previous customer service and/or collection experience in a call center environment
- Experience in finance/automotive industry
Targeted Compensation: $56,100 - $62,700 base salary + a monthly bonus plan
INDSERHP
#LI-Remote
#zip
Our Company Values:
To be successful in this role, Team Members need to be:
- Positive by maintaining resiliency and focusing on solutions
- Respectful by collaborating and actively listening
- Insightful by cultivating innovation, accumulating business and role specific knowledge, demonstrating self-awareness and making quality decisions
- Direct by effectively communicating and conveying courage
- Earnest by taking accountability, applying feedback and effectively planning and priority setting
To create an environment where people do their best work, we focus on the dimensions of Organizational Health. All leaders must:
- Identify the Right People by recognizing top talent
- Set Clear Expectations by managing change and directing others
- Train team members and focus on developing talent
- Performance Manage by ensuring accountability and driving results
- Create the Right Environment by establishing trust and managing conflict
- Maintain the Right Number of team members needed to build an effective team
Expectations:
- Remain compliant with our policies processes and legal guidelines
- All other duties as assigned
- Attendance as required by department
Advice!
We understand that your career search may look different than others. Our hiring team wants to make sure that this would be a fit not just for us, but for you long term. If you are actively looking or starting to explore new opportunities, send us your application!
P.S.
We have great details around our stats, success, history and more. We’re proud of our culture and are happy to share why – let’s talk!
Required degrees must have been earned at institutions of Higher Education which are accredited by the Council for Higher Education Accreditation or equivalent.
Credit Acceptance is dedicated to providing an inclusive environment for all. We are proud to be an Equal Opportunity Employer and value a culturally diverse workforce. We believe in ensuring all team members demonstrate mutual respect for one another. All qualified applicants will receive consideration for employment without regard to protected characteristics like age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
California Residents: Please click
here
for the California Consumer Privacy Act (CCPA) notice regarding the personal information Credit Acceptance may collect from you.
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