Collections Specialist Job at Snap-on Inc
Overview:
Working With Snap-on has Benefits!
Company-paid benefits include:
Snap-on is an Equal Opportunity Employer, Minority/Female/Disabled/Veteran
Who We Are:
People know Snap-on for the quality of our products, but we know that it is the passion and character of our people that make our company a global leader. With our diverse talents and deep pride in the Snap-on family of brands, we drive innovation and create value. We work hard together. We grow together. We are one Snap-on team.
People know Snap-on for the quality of our products, but we know that it is the passion and character of our people that make our company a global leader. With our diverse talents and deep pride in the Snap-on family of brands, we drive innovation and create value. We work hard together. We grow together. We are one Snap-on team.
Working With Snap-on has Benefits!
Company-paid benefits include:
- Basic dental, Basic life, Basic accidental death, and dismemberment coverage
- Short term and long-term disability, Employee Assistance Program
- Business travel accident insurance
- Other health education programs including smoking cessation, annual wellness screening and seasonal flu shot
- Market competitive compensation with Rewards for high performance and special skills
- Bonus, incentives, or sales commissions depending on position and level
- Base pay progression through lateral & promotional development on both managerial and technical career paths
- Paid time off, vacation and paid holidays
- Tuition Assistance Plan
- Employee Stock Purchase Plan – annual optional enrollment period
- Retirement programs including 401(k) Plan with matching employer contributions
The Snap-on Tools facility in Crystal Lake is looking for a Collections Specialist. This role will reside in our Customer Care Center. The position will analyze internet A/R balances and identify actions required to clear open transactions, communicate with customers by phone, and email regarding amounts due or past due in order to secure payment arrangements. Must have previous consumer credit and collections work experience.
Responsibilities:
- Analyze internet A/R balances and identify actions required to clear open transactions
- Communicate with web customers by phone, e-mail regarding amounts due, past due or refunds
- Identify, document and recommend write-offs for bad debt or financial exposure
- Review, prepare, analyze and document accounts receivable aging reports and other ad hoc reports
- Meet Key Performance Indicators and follow the procedures and protocols established by the company
- Use RCI to eliminate the opportunity for open A/R to occur
- Process reversal sales orders as required
- Maintain appropriate documentation to support collection / refund efforts
- Create IT tickets to resolve systematic credit card opportunities
- Process credit card payments
- Maintain franchisee shipped not invoice reports and take appropriate actions to process invoices
- Minimum 1- 3 years of experience related to consumer credit and collection
- High School diploma or equivalent, associate degree in accounting a plus
- Proficient with Microsoft Suite software including strong Excel skills
- Customer service oriented with strong interpersonal skills. A strong team player and emphasis on customer service.
- Ability to work in a fast-paced environment, with the ability to multi-task
- Must have the ability to remain calm under pressure in order to promote good customer relations both within and outside the company
- Excellent written and verbal communication
- Great attention to detail and analysis skills
- Leverage rapid continuous improvement to identify opportunities and streamline processes
- Willingness to flex as the position evolves and/or needs of the department change
- Ability to work overtime, as assigned
Snap-on is an Equal Opportunity Employer, Minority/Female/Disabled/Veteran
Please Note :
blog.nvalabs.org is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, blog.nvalabs.org provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, Site.com is the ideal place to find your next job.