Collections Specialist Job at Hub Group
The Collections Specialist is responsible for managing and maintaining customer accounts receivable to ensure money is received within terms.
Essential Job Functions
:
- Review rejected invoices for validity
- Perform collection activities in order to meet current goals and metrics
- Forward rejected invoices on to the appropriate parties for resolution
- Verify payment status of outstanding invoices
- Document interaction with customers
- Review and recommend action for slow/poor paying customers
- Make collection calls
- Prepare and maintain demand letters
- Resend invoices and statements as required
- Review daily cash application report for discrepancies
- Review unapplied cash report and apply appropriately
- Work with sales representative to improve collections and customer knowledge of credit, billing and collection policy
- Duties, responsibilities and activities may be assigned or changed from time to time
Minimum Qualifications:
- Three years of collections experience is required
- Experience in the transportation industry is preferred
- Must have excellent communication skills, both verbal and written, with the ability to effectively interface with customers and internal personnel
- Must be able to multi-task and work in a fast paced environment
- Proficiency with software programs such as MS products Lotus Notes is preferred; data entry skills are required
- Must be a team player with high energy and strong organizational and problem solving skills
- Must be able to work with minimal supervision
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