Come be part of the Optimal Team! Rated one of the Top Workplaces 2014-2022 by Detroit Free Press!

Optimal Care, Inc. is a 4 Star Rated Medicare Certified/CHAP Accredited home health care agency seeking an Patient Services Coordinator. This is a full time office position.

The Patient Services Coordinator ensures that the patients receive the care they need in a timely manner. They are responsible for the timely and accurate entry of a variety of data for the assigned patients and clinical staff. The patient care coordinator facilitates ongoing home care services by coordinating with, but not limited to, interdepartmental staff, other department staff, patients, families, and company community partners. Additionally, there are times the patient services coordinator may assist patients with coordinating future appointments, procedures or treatments if required by patient conditions.

Qualifications

• Must have at least one (1) year experience in home health and/or hospice scheduling
• HCHB experience preferred
• Experience and a high level of efficiency with computers and computer software required.
• Is a high school graduate or equivalent, two (2) years college preferred.

Responsibilities

• Assists in coordinating Home Care Services for patients, in a timely manner
• Provide excellent customer services.
• Assists the functions of patient care management through timely and accurate data entry and system reporting.
• Coordinates both patient and clinical staff scheduling.
• Coordinates ongoing scheduling of clinical staff and patient care activities where appropriate and consistent with the patient plan of care and updates to the patient plan of care.
• Coordinate patients/family and community partner phone calls.
• Coordinate clinical staff phone calls.
• Maintain a good working rapport with community and company partners, interdepartmental personnel, as well as other departments within the facility.
• Verifies accuracy of patient scheduling and data entered through use of information systems reports.
• Accurately enters, and updates where required, a variety of patient data (both new and previous) and patient care data into information systems.
• Performs daily backup of information in the system(s) where required.
• Alerts appropriate management team members regarding late or missing documents required for patient care coordination and scheduling.
• Alerts appropriate members of the information system support staff to resolve system problems that negatively impact the speed and accuracy of patient care coordination and data entry functions.
• Performs other specific projects relating to patient care coordination
• Provide clerical assistance where requested.
• Maintains confidentiality of patient and organization information at all times.

Optimal Care, Inc.

• Nurse Owned and Operated - Established in 2006
• Michigan Fraud and Abuse Task Force Member
• Member of the National Association for Home Care & Hospice (NAHC)

Optimal Care Home Care provided the following inclusive hiring information:

We are an equal opportunity employer and considers all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.

Job Type: Full-time

Pay: $21.00 - $25.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Medical specialties:

• Home Health

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Ability to commute/relocate:

• Bingham Farms, MI 48025: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Home Health/Hospice Scheduling: 1 year (Required)

Work Location: One location

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