Clinical Informatics Program Manager Job at Delta Dental Ins.
JOB DESCRIPTION
The Clinical Informatics Program Manager will manage end-to-end delivery of a portfolio of projects making up a program, from the initial kickoff to coordinating major launch milestones to maintaining and enhancing program performance over time. The role will guide clients through key decisions, communicate and coordinate activities internally and across departments. The job can be responsible for developing and managing a particular enterprise function, developing strategies (including analysis, new program ideas, and communications), and overseeing a program budget. In addition, the job may serve as a liaison between the enterprise program area of responsibility and local entities.
The Clinical Informatics Program Manager will utilize various clinical resources to establish Enterprise oral health measures and goals, recommend population health improvement targets and serve as program lead of a cross-departmental collaborative team to achieve the goal of improved patient health.
This is an individual contributor role and does not have direct reports.
RESPONSIBILITIES
QUALIFICATIONS
Base Pay Information
The national base pay range at the end is a good-faith estimate of what Delta Dental may pay for new hires. Actual pay may vary based on Delta Dental's assessment of the candidate's knowledge, skills, abilities (KSAs), related experience, education, certifications and ability to meet required minimum job qualifications. Other factors impacting pay include prevailing wages in the work location and internal equity. $105,000 - $226,100
ADDITIONAL INFORMATION
Rewards to make you smile! We don't just want to make our customers happy - we want to give our employees a reason to smile, too. Delta Dental's comprehensive benefits package includes:
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Please note, Delta Dental will not sponsor applicants for work visas for this position.
#LI-Remote
ABOUT THE TEAM
At Delta Dental, our success is only as strong as the people who execute it! We take enormous pride in being the nation's most recognized and widely-used provider of dental insurance - and we've come this far by living our core values of innovation, excellence, service and trust. Our vision is to motivate and empower every employee so that we're all inspired to take exceptional care of our customers, providers and ourselves. We believe in integrity, accountability, collaboration, and giving every employee equitable opportunity for their voice to be heard and development to be fostered.
If you're excited about the prospect of transforming the future of health care and growing in your career, join our smile revolution!
To see some of the smiling faces behind Delta Dental and to learn more about what our values and culture look like in action, connect with us on social media: Delta Dental Ins. on Facebook and Instagram, #LifeatDDins on Facebook and Instagram, Delta Dental Ins. on Twitter and Delta Dental Ins. on LinkedIn.
We are part of the Delta Dental Plans Association, a network of companies that provides dental coverage to 74 million people in the U.S. Delta Dental of California, Delta Dental of New York, Inc., Delta Dental of Pennsylvania and Delta Dental Insurance Company, together with our affiliate companies, form one of the nation's largest dental benefits delivery systems, covering 33 million enrollees. All of our companies are members, or affiliates of members, of the Delta Dental Plans Association, a network of 39 Delta Dental companies throughout the country.
Delta Dental is an equal opportunity employer. We are committed to building and maintaining a diverse and inclusive workplace for all employees. Applicants will not be discriminated against because of race, color, religion, creed, national origin, ancestry, citizenship status, sex (including pregnancy), sexual orientation, gender or identity expression, age, disability, marital status, medical status, veteran status or any other status protected under federal, state, or local law. In addition to federal law requirements, Delta Dental complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Unfortunately, our Delta Dental Enterprise is unable to hire individuals residing in Alaska, North Dakota, Nebraska, Hawaii, Oklahoma, Vermont, Maine, West Virginia, New Hampshire, Wyoming, Puerto Rico or other US Territories at this time.
Proof of eligibility to work in the United States must be provided if selected for hire.
Delta Dental* has enacted a COVID-19 vaccination policy to protect all employees and the communities we serve due to the ongoing impacts of the COVID-19 pandemic. Accordingly, we require all employees to be fully vaccinated for COVID-19. Are you able to comply with our policy of being fully vaccinated by your start date if an offer is made or have a medical or sincerely held religious exemption for receiving a COVID-19 vaccine? Failure to comply with our policy and submit proof of compliance or receive approval for a valid medical or sincerely held religious belief exemption prior to your start date will nullify any offer of employment extended to you.
The Clinical Informatics Program Manager will manage end-to-end delivery of a portfolio of projects making up a program, from the initial kickoff to coordinating major launch milestones to maintaining and enhancing program performance over time. The role will guide clients through key decisions, communicate and coordinate activities internally and across departments. The job can be responsible for developing and managing a particular enterprise function, developing strategies (including analysis, new program ideas, and communications), and overseeing a program budget. In addition, the job may serve as a liaison between the enterprise program area of responsibility and local entities.
The Clinical Informatics Program Manager will utilize various clinical resources to establish Enterprise oral health measures and goals, recommend population health improvement targets and serve as program lead of a cross-departmental collaborative team to achieve the goal of improved patient health.
This is an individual contributor role and does not have direct reports.
RESPONSIBILITIES
- Works in partnership with cross-functional teams to create data-informed objectives and strategies aligned with the Enterprise Quality Program and aimed to drive improved patient health outcomes
- Responsible for forming and leading collaborative cohorts/committees that will inform strategic plans, shape policy and identify interdependencies between functions across the enterprise including Claims, Sales, Underwriting & Actuarial Services, Utilization Management, and others
- Builds and monitors quality of care and service outcome metrics, including routine monitoring of cross-collaborative health outcomes improvements
- Supports the evaluation and recommendation of Clinical Quality metrics; develops mechanisms for monitoring program development and performance
- Uses influence to build alignment, create partnerships, and develop strategic and project plans in collaboration with Project Managers and other roles to advance prioritized programs and initiatives within the Quality program portfolio
- Responsible for developing and producing project/program reports for various audiences, including executive summary reports and dashboards for monitoring and reporting quality program performance and outcomes
- Communicates project/program plans, status, and results - including mitigation strategies - to senior level management
- Advocates for the business by providing first class service; lends subject matter expertise and knowledge management to project teams and stakeholders across the enterprise
- Champions financial management, program management, change management process, and informal leadership throughout initiatives
- Develops and manages program operating budget
- Performs other duties as requested or assigned
QUALIFICATIONS
- 7+ experience w/Bachelor's Degree
- Clinical Dentistry knowledge, experience in quality measurement and population health preferred
- Strong problem-solving skills using innovative thinking
- Knowledge of insurance industry, health improvement program, dental terminology, CDT, SnoMED, and ICD-10
- Functional understanding of CPT, LOINC and HCPCS
- Strong informal leadership skills with the ability to influence effectively and to train and mentor others
- Ability to successfully communicate ideas and recommendations to all levels within the organization
- Strong analytical, financial and systems skills
- Excellent conflict resolution and negotiating skills
- Ability to adapt quickly to changing business conditions
- Ability to identify and analyze trends to anticipate business needs
- Expert knowledge of Microsoft Word, Power Point, Excel and virtual presentation skills (Zoom or Teams)
- DDS - Doctor of Dental Surgery (DDS or DMD) preferred
Base Pay Information
The national base pay range at the end is a good-faith estimate of what Delta Dental may pay for new hires. Actual pay may vary based on Delta Dental's assessment of the candidate's knowledge, skills, abilities (KSAs), related experience, education, certifications and ability to meet required minimum job qualifications. Other factors impacting pay include prevailing wages in the work location and internal equity. $105,000 - $226,100
ADDITIONAL INFORMATION
Rewards to make you smile! We don't just want to make our customers happy - we want to give our employees a reason to smile, too. Delta Dental's comprehensive benefits package includes:
- Generous paid time off plus 12 holidays and your birthday off!
- Low-cost premium medical insurance options
- 100% paid dental and vision insurance
- Generous 401(k) matching and flat contribution
- Social responsibility and volunteer opportunities, including 16 paid volunteer hours annually
- Employee LiveWell program, focusing on overall employee well-being
- Fertility and diabetes benefits
- Employee discount program: AT&T/Verizon, entertainment, travel, and more!
- Culture of learning: career development and tuition reimbursement
- Career growth: we love promoting from within
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Please note, Delta Dental will not sponsor applicants for work visas for this position.
#LI-Remote
ABOUT THE TEAM
At Delta Dental, our success is only as strong as the people who execute it! We take enormous pride in being the nation's most recognized and widely-used provider of dental insurance - and we've come this far by living our core values of innovation, excellence, service and trust. Our vision is to motivate and empower every employee so that we're all inspired to take exceptional care of our customers, providers and ourselves. We believe in integrity, accountability, collaboration, and giving every employee equitable opportunity for their voice to be heard and development to be fostered.
If you're excited about the prospect of transforming the future of health care and growing in your career, join our smile revolution!
To see some of the smiling faces behind Delta Dental and to learn more about what our values and culture look like in action, connect with us on social media: Delta Dental Ins. on Facebook and Instagram, #LifeatDDins on Facebook and Instagram, Delta Dental Ins. on Twitter and Delta Dental Ins. on LinkedIn.
We are part of the Delta Dental Plans Association, a network of companies that provides dental coverage to 74 million people in the U.S. Delta Dental of California, Delta Dental of New York, Inc., Delta Dental of Pennsylvania and Delta Dental Insurance Company, together with our affiliate companies, form one of the nation's largest dental benefits delivery systems, covering 33 million enrollees. All of our companies are members, or affiliates of members, of the Delta Dental Plans Association, a network of 39 Delta Dental companies throughout the country.
Delta Dental is an equal opportunity employer. We are committed to building and maintaining a diverse and inclusive workplace for all employees. Applicants will not be discriminated against because of race, color, religion, creed, national origin, ancestry, citizenship status, sex (including pregnancy), sexual orientation, gender or identity expression, age, disability, marital status, medical status, veteran status or any other status protected under federal, state, or local law. In addition to federal law requirements, Delta Dental complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Unfortunately, our Delta Dental Enterprise is unable to hire individuals residing in Alaska, North Dakota, Nebraska, Hawaii, Oklahoma, Vermont, Maine, West Virginia, New Hampshire, Wyoming, Puerto Rico or other US Territories at this time.
Proof of eligibility to work in the United States must be provided if selected for hire.
Delta Dental* has enacted a COVID-19 vaccination policy to protect all employees and the communities we serve due to the ongoing impacts of the COVID-19 pandemic. Accordingly, we require all employees to be fully vaccinated for COVID-19. Are you able to comply with our policy of being fully vaccinated by your start date if an offer is made or have a medical or sincerely held religious exemption for receiving a COVID-19 vaccine? Failure to comply with our policy and submit proof of compliance or receive approval for a valid medical or sincerely held religious belief exemption prior to your start date will nullify any offer of employment extended to you.
- Delta Dental includes: Delta Dental of California, Delta Dental Insurance Company, Delta Dental of Pennsylvania, and Delta Dental of New York
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