The Role: Client Service Representative

Reports To: Client Service Manager

Who We Are: Lucia Landscaping Inc. is a well-established premier full-service landscaping, snow, lighting, and construction company that has been in operation for 30 years in Southeastern Michigan. We have an award-winning team & culture with high growth and were awarded one of the 2021 Crain’s Coolest Places to Work! Our company is currently seeking a qualified individual of strong character to join our growing team!

The Opportunity: The Client Service Representative is responsible for promoting sales from new leads and existing clientele with a focus in landscaping maintenance and property enhancements. Additionally, you will be responsible for generating, qualifying, and developing new leads- this includes but is not limited to, cold calling and geographic location campaigns. The Client Service Representative will exhibit distinguished communication and people skills.

Our One Team Vision: We center our focus on our team and our culture, which is driven by our One Team mentality that provides an unparalleled experience for our clients while creating a brighter future of opportunity for each and every one of our team members.

What We Value:

① One Team ② Service Heart ③ Accountability
④ GRIT ⑤ Innovation

Your Day to Day:

· Answer a multi-line phone system; properly filter concise and detailed information to appropriate individuals

· Professionally and promptly address client inquiries via phone, text, and web chat including tracking/tracing, scheduling, process instructions, and quoting

· Answer general inquiries about our company and the services that we offer

· Schedule and arrange daily appointments for our division managers

· Ensure all assigned customer requests are fulfilled to satisfaction in a timely fashion

· Heavy data entry, review, and verification of various measurable as determined by the company

· Enter, maintain, and update client information files, estimates, agreements, and invoices.

· Print, assign, and detail estimate requests, to-do tasks, work orders and statements

· Oversee and execute client billing and process payments on their account

· Track and record data for preexisting company performance targets

· Initiate and/or accept any tasks that are needed to enhance the company

· Ability to cross-sell, up-sell, and promote company membership packages

· Provide detailed support to sales staff and operations team

· Pull and conduct reporting on client communication and sales metrics

· Ability to intuitively problem solve and seek resolutions

· Maintain a “can-do” and upbeat personality

Who You Are (Qualifications & Skills) – Must Haves:

· Minimum one year in professional office environment, preferred

· Proficient using Microsoft Office Suite

· Detail orientated, consistent and accurate outputted work, and organized individuals

· Excellent communication skills - both written and verbal

· Efficient in time management and the ability to take initiative with little or no direction

· The desire to learn and grow both our organization and yourself

· Ability to understand client needs and wants, and integrate into estimate when applicable

· Strong knowledge of plant and material design implantation, selection and purchasing, installation techniques and maintenance, preferred

· Excellent leadership qualities, organizations skills and the ability to problem solve

· Driver’s license with clean driving record

It’d Be Nice If You Have:

· Knowledge of Service Titan, Service Auto Pilot and other client management systems

The Good Stuff: The Client Service Representative is eligible to receive:

· Competitive Compensation: Salary + Bonus

· Benefits Offered: Health, Dental, Vision, and Life

· Company Sponsored 401K Program

· Paid Time Off starting at 10 days annually + Holiday Days – 6 days observed: New Year’s Day, Memorial Day, 4th of July, Labor Day, Thanksgiving Day, and Christmas Day

· Opportunity for Advancement - Cross Training and Certifications

· State of the Art Equipment and Technology

· Incentive Programs (Employee of the month, referral rewards, and other programs)

Job Type: Full-time

Pay: $36,000.00 - $42,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Paid training
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Supplemental pay types:

• Bonus pay

Ability to commute/relocate:

• Roseville, MI 48066: Reliably commute or planning to relocate before starting work (Required)

Education:

• High school or equivalent (Required)

Experience:

• Customer service: 1 year (Required)
• Sales: 1 year (Required)
• Data entry: 2 years (Required)

License/Certification:

• Driver's License (Preferred)

Work Location: In person

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