Client Relationship Manager (work remotely w/ some weekly in office time) Bethesda, MD.

Would you be interested in utilizing your project management skills and experience to develop key relationships with high-profile clients and improve the health and productivity of federal employees? If so, the Project Manager rolemay be a good fit for you. This is an innovative company offering a unique set of services in Specialized Health Program Management, Federal Workers’ Compensation, Employee Benefits, Disability Management, and Absence Management. They believe in providing their clients with one-on-one attention and great customer care through this highly skilled team of Account Managers.

As a Client Relationship Managr (internally referred to as an Account Manager) working in a hybrid capacity from our Bethesda, MD office, you will maintain a professional working relationship with assigned key account personnel and manage the general stewardship of customers and stakeholders. You will gain detailed knowledge of the workers’ compensation programs, capabilities, practices, and processes, to support providing clients with top-notch service with a personal touch.

Responsibilities

• Ensure the timely and successful delivery of programs according to customer objectives and contract requirements.
• Lead customer activities based on customer needs and in accordance with the scope of work.
• Assist in the expansion of services to meet clients' evolving needs.
• Communicate clearly the progress of monthly/quarterly initiatives and outcomes to internal and external stakeholders.
• Maintain accurate information in internal customer relationship management tools.
• Develop and maintain long-term relationships with customers supporting client retention.
• Ensure customer issues are handled in an efficient manner

Qualifications

• Minimum of 5 years account/project management or federal government contracting experience
• Minimum of 5 years’ experience in healthcare, workers’ compensation, or insurance industry
• Working knowledge of workers’ compensation or healthcare benefits, systems, and the insurance industry.
• Bachelor’s Degree; Master’s Degree or PMP a plus
• Ability to write reports, business correspondence, and standard operating procedures
• Work independently as a self-starter committed to delivering the highest in customer service, quality, and results
• Exceptional verbal, written, and interpersonal communication skills including public speaking and presentations
• Strong computer skills
• Able to pass a preliminary credit and background check
• United States Citizenship

The information provided above has been designed to indicate the general nature and level of work of the position. It is not a comprehensive inventory of all duties, responsibilities, and qualifications required.

In addition to a competitive salary, comprehensive health and welfare benefits, and incentive compensation, this company offers participation and vesting in a 401(k) plan with a company match. You will also be eligible for participation in their tuition reimbursement program and many other benefits.

This company is a Bethesda, Maryland-based government contracting firm and leading provider of workers’ compensation and specialty health plan products and services to the U.S. federal government and private industry customers nationwide and across all US Territories.

Important Information

Successful candidates will be required to undergo a financial and criminal background check and obtain and maintain confidential-level security clearance upon hire. We participate in the United States Federal Government E-Verify program to confirm the employment authorization of the employee upon hire.

Equal Opportunity and Affirmative Action Employer

All qualified applicants will receive consideration for employment without regard to age, citizenship status, color, disability, marital status, national origin, race, religion, sex, sexual orientation, gender identity, veteran status, or any other classification protected by federal state or local laws as appropriate, or upon the protected status of the person’s relatives, friends or associates.

Job Type: Full-time

Pay: $70,000.00 - $80,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Ability to commute/relocate:

• Bethesda, MD 20814: Reliably commute or planning to relocate before starting work (Required)

Education:

• Bachelor's (Preferred)

Experience:

• Federal government contracting: 3 years (Preferred)
• Healthcare or insurance industry: 3 years (Preferred)
• Account management: 5 years (Preferred)

Work Location: Hybrid remote in Bethesda, MD 20814

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