Client Experience Liaison Job at ShipMonk
Why ShipMonk?
ShipMonk is the world's largest 3PL for high-growth e-commerce and DTC brands. Since our inception in 2014, we've operated with a singular guiding principle: to help small and medium-sized e-commerce businesses scale by offering technology-driven fulfillment solutions that enable business founders to devote more time to the things that matter most in their businesses. Put simply, ShipMonk helps e-commerce companies stress less and grow more. Headquartered in Fort Lauderdale, FL, ShipMonk has more than 2,500 employees across facilities in Fort Lauderdale, FL, Pittston, PA, Los Angeles, CA, Bay Shore, NY, Las Vegas, NV, Dayton, NJ, Louisville, KY, Fort Worth, TX, Mississauga, Ontario, Canada, Tecate, Mexico, the United Kingdom, and Prague, Czech Republic.
As a Client Experience Liaison, you serve as the conduit of information on time-sensitive issues where the client-facing team requires updates from the warehouse. You will be the go-between to get information from and provide updates to employees in departments throughout the warehouse (Receiving, Inventory, Picking, Packing, Wholesale, Special Projects, Subscription Box, etc.).
The Client Experience Liaison will have the opportunity to make a meaningful difference in the lives of our merchants by accelerating the flow of communication and helping us solve issues faster. Y
What you'll do:
- The Client Experience Liaison will review the status of open work orders and determine which require immediate feedback from either warehouse or from our Happiness Engineers
- Communicate with the Operations team to relay questions to specific individuals and get answers on behalf of our Happiness Engineers
- Ensure comprehension of questions and responses
- The Client Experience Liaison will enter updates into the system
- Conduct periodic warehouse location checks, assist in departments as necessary to help complete priority tasks
What you'll need:
- Problem Solving - Use logic and reasoning to identify strengths and weaknesses of alternative solutions, conclusions, or approaches to problems;
- Active Listening - Give full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times
- Speaking and Writing - Talking and preparing written communications to others to convey information effectively
- Orientation - Actively looking for ways to help people
- The Warehouse Communication Liaison will have attention to details
- Certified to use the elevated work platform
Physical demands:
- The Client Experience Liaison will use hands and fingers to operate a desktop computer keyboard or other office equipment.
- Lifting, carrying, and/or pushing objects
- Reaching with hands and arms
- Stoop, kneel, or crouch
- Able to lift 50 pounds
We are exceptionally proud of our dedicated, brilliant ShipMonkers - the employees who collaborate to provide first-class service, solve problems, and collaborate to get the job done. We work hard and have fun at work while prioritizing growth, innovation, and diversity as key values. When we add new positions at ShipMonk, we define the role 80% and look for talented individuals who can join the team, run fast, and co-create the other 20% of their job. We need our team to get engaged from Day 1 to do the work and define the work that will make us successful in the near and long term.
Perks Of Being a ShipMonker
Full health benefits coverage (medical, dental, vision)- Unlimited Paid Vacation Time
- 401(k) retirement plan
- Referral Bonus Program ShipMonk is an equal opportunity employer.
We value diversity and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status
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