Come be part of a team that has a work home balance, a great office atmosphere, flexible schedules, positive attitudes, and always willing to listen to new ideas.

Give Homewatch a call if this would be a good fit for you.

Role: The Client Care Coordinator is a qualified person appointed by the Owner(s) & Managing Director to coordinate the care services and activities of the agency and its employees. Provides care management for clients and their families, to improve their quality of life and maintain the highest possible ability to function independently within their community in accordance with the Homewatch CareGivers philosophy.

Scope of Position: Reports to the Owner/Managing Director

Knowledge, Skills, and Abilities Required: The appointed Client Care Coordinator for the agency must meet the following qualifications:

• Self-starter who is energetic, upbeat, organized and passionate about helping others.
• A positive, can do & will do attitude.
• Team player.
• Great time-management skills; ability to effectively multi-task and prioritize in fast paced environment.
• Strong computer skills including email, scheduling software, accessing the internet, downloading and utilizing a mobile application for smartphone.

6. Strong interpersonal and communication skills. The ability to work effectively with a wide range of people in a diverse community. Ability to communicate medical information during potential crisis circumstances over the telephone, in person, and in writing.

7. The ability to prepare reports to share with the Homewatch team, clients & family members, and healthcare professionals.

8. Willingness to learn and adhere to agency policies on an on-going basis.

• Meet hiring criteria set forth by Homewatch CareGivers background check and drug testing policies.
• Accept responsibility for maintaining skills required for quality caregiving and management of staff.

Major Responsibilities

1. Ability to answer phones in a professional manner while being able to transfer calls to appropriate staff.

2. Matching client schedules with compatible caregivers and minimizing missed shifts.

3. Assuring that the schedule is current and up to date at all times.

4. Reiewing caregiver scheduling needs.

5. Input all pertaining information into computer systems.

6. Delivers 90 day and annual performance evaluations to all caregivers.

7. Work , Support and assist other staff as needed

8. Assisting with after hour on-call rotations.

9. Must attend e/o weekly growth meeting with staff via

10. Must attend E/O Tuesday growth meetings. Bring new ideas to the table.

Experience and Training

1. Preferred 1 year minimum administrative or other work in office setting.

2. Prior scheduling experience is ideal.

Job Type: Full-time

Pay: From $18.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Paid time off
• Referral program
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

COVID-19 considerations:
Our office provides all PPE supplies to our employees

Education:

• High school or equivalent (Preferred)

Experience:

• Customer service: 1 year (Preferred)
• Computer skills: 1 year (Preferred)

Work Location: One location

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