RESPONSIBILITIES

• Report, investigate, manage, and resolve workers’ compensation claims for assigned states and lines of business

• Provide direction and support to insurance carrier claims adjusters and defense attorneys to resolve claims tendered to the insurance company for handling

• Assist with or lead management of internal processes (e.g., document/video collection, interview coordination, communication with outside counsel and insurer, etc.) needed to support workers’ compensation claims investigations

• Assist Claims Manager in identifying claim trends and developing safety recommendations to mitigate the company’s overall cost of risk

• Partner with the Risk Analyst/Manager and Director in updating reports for the monthly financial and claim trend reporting

• Serve as coverage back-up, as needed, for Risk Team

• Support the Risk Management department on risk-related projects

EDUCATION AND EXPERIENCE QUALIFICATIONS

• Required Minimum College degree, preferably in risk management & insurance, or equivalent work experience

• Preferred 3+ years managing casualty claims in Risk Management department, third-party administrator or insurance company claims department

REQUIRED KNOWLEDGE, SKILLS or ABILITIES

• A strong knowledge of workers’ compensation laws, rules, and regulations

• Basic knowledge of insurance policies and terms, especially workers’ compensation and automobile insurance

• Effective negotiation skills when managing and negotiating claims tendered to the Company’s insurance carriers

• Excellent verbal and written communication skills

• Possess outstanding customer service skills

• Professional writing skills, including editing and proofing and the ability to use correct sentence structure and grammar

• Flexible team player with effective interpersonal skills

• Knowledge of litigation processes and related documents

• Basic knowledge of MS Office, including MS Excel and MS Word

• Experience with claim management systems, preferably Riskonnect

• Industry designations such as AIC, CPCU, and ARM

Inspire Brands is a multi-brand restaurant company whose portfolio includes nearly 32,000 Arby’s, Baskin-Robbins, Buffalo Wild Wings, Dunkin’, Jimmy John’s, and SONIC Drive-In restaurants worldwide.

We’re made up of some of the world’s most iconic restaurant brands, but we’re much more than just a restaurant company. We’re a team of hundreds of thousands who individually and collectively are changing the way people eat, drink and gather around the table. We know that food is much more than a staple—it’s an experience. At Inspire, that’s our purpose: to ignite and nourish flavorful experiences.