We are seeking individuals with previous leadership experience to join and grow our management team. The Crofton & Waugh Chapel Chick-fil-A both offer clear developmental paths, defined expectations, and extensive training to emerge you into our culture and to give you the tools you will need to lead with excellence.

Responsibilities Include:

• Maintaining and upholding our established brand and culture.
• Coaching, training, and motivating employees as they provide attentive, efficient service to customers
• Assessing employee performance and providing helpful feedback and training opportunities.
• Developing team members into future leadership roles.
• Ensuring staff members follow company policies and procedures.
• Caring for each guest that visits our establishment and providing optimal service.
• Resolving conflicts with or complaints from customers and employees.
• Maintaining equipment, identifying, and resolving any issues with its functionality.
• Safeguarding our cleanliness and health standards throughout daily operations.
• Monitoring store activity and metrics to ensure it is properly provisioned and staffed.
• Delegating responsibilities and supervising business operations.
• Analyzing information and existing processes to develop more effective or efficient processes and strategies.
• Establishing and achieving business and profit objectives.
• Generating reports and presenting information to upper-level managers or other parties.
• Taking on additional duties to ensure the overall health and success of the business.

REQUIREMENTS

• Must be at least 18 years of age upon hire date
• 1+ years of Leadership experience leading a team of 5 or more people
• Able to lead in a high-pressure, fast-paced environment
• A guest-first mentality with hospitality experience
• Able to work Friday and Saturday
• Able to work at least 2 night shifts

Chick-fil-A Crofton & Waugh Chapel

Crofton

2691 Carver Rd

Gambrills MD 21054

Waugh Chapel

2615 Brandermill Blvd

Gambrills MD 21054