PURPOSE OF THE JOB
Care Givers will need to demonstrate reliability, initiative and professionalism as well as a caring, supportive
and nurturing behavior. They must provide high quality resident care in accordance with established policies
and have the skills necessary to manage the resident services and hands-on activities required by the residents
and the nature of the community.

COMMON CORE ROLES
 Commitment to the Mission, Vision, Values
o Exhibits attitudes and behaviors that show a commitment to meeting and exceeding customer
expectations at all times
o Demonstrates commitment to the core values of hospitality, stewardship, integrity, respect, and
humor.
o Utilize the mission, vision, and values to determine priorities.
 Customer Experience
o Provides exceptional customer service to residents, families, and co-workers on a daily basis by:
 Listening attentively, empathetically and following up to concerns expressed by residents,
families, and coworkers.
o Maintains professionalism and composure when interacting with management, employees,
residents and families by:
 Complying with all privacy policies and procedures.
 Being inclusive and respectful.
 Working well with others.
o Effectively presents and communicates information and responds to questions from co-workers,
residents, families, state auditors and the general public as deemed appropriate for the position.
 Quality of Care
o Accurately and timely completes position specific core roles and responsibilities that impact
overall quality of care, resident, family and satisfaction.
o Ensures that residents receive the best care possible by encouraging open communication with
the management team, direct care personnel, residents and families.
o Follows all community policies and procedures related to investigating, reporting and preventing
abuse of vulnerable adults.
o Leads and/or participates in quality improvement efforts in the community or with corporate initiatives as requested.

KEY POSITION SPECIFIC ROLES & RESPONSIBILTIES
 Meet with team lead at the end of each shift to inform them about resident care, resident changes, and
all important resident information
 Inform team lead of any resident emergency situations in a timely fashion and complete proper
documentation before shift end on appropriate forms; notify on-call administration, in the absence of a
team lead
 Review and be familiar with resident service plan and history as appropriate to ensure quality care for
each resident
 Encourage socialization among residents; review and be familiar with resident chart as a tool to learn
resident’s social history and interests and review with all caregivers,
 Review daily assignment sheets for changes at the beginning of each shift
 Complete all duties on daily assignment sheet and sign-off when completed
 Complete time sheets daily and accurately
 Assist with the admission, discharges and transfers of residents as assigned
 Assist with the hands-on care of residents such as bathing, hygiene, dressing, undressing, laundry and
other activities of daily living
 Report any maintenance/building or safety issues/problems to front desk personnel or complete
maintenance work order in the absence of front desk personnel
 Assist in the dining room at meal times, serving residents, busing tables, clean-up, room set-up, and
room trays as assigned
 Follow all Quality Standards and Core Values
 Answer call lights promptly and complete proper documentation
 Provide escorts for residents to and from meals and activities as needed
 Report any physical, mental or emotional changes of residents to Nurse., bruises, skin tears,
depression, anxiety, lack of appetite, etc.
 Attend and participate in regularly scheduled staff meetings and trainings
 Promote harmony and cooperation between shifts and buildings
 Responsible for the transfer and security of all community equipment, including pager, radio, keys, etc.,
 Follow chain of command when reporting concerns or incidents
 Must speak English when having direct contact with residents and in all common areas
 Maintain confidentiality according to HIPAA standards
 Other duties as assigned by the Executive Director,

KNOWLEDGE, SKILLS, AND ABILITIES
 Ability to understand and follow instructions.
 Ability to perform essential duties.
 Obey all safety rules.

MINIMUM JOB REQUIREMENTS
 High school diploma or GED preferred.
 Experience in assisted living setting and multi-line phone system preferred but not required.

Experience

• 1 year(s): 1 year experience in a healthcare setting preferred but not required

Education

• High School or better