Centralized User Support Specialist Job at Missouri State University
The Centralized User Support Specialist assists in the operation of the open-access computer labs and the provision of computer support throughout the University. Duties routinely include: supervision of the student workforce within Computer Services, identifying and resolving problems with desktops, laptops, mobile devices, peripherals, network servers, etc., consulting with faculty, staff, and students on technology-related purchases, performing hardware and software installations and upgrades, maintaining effective day-to-day operation of computer labs and serves as primary technical contact for various campus constituencies.
Description of Primary Duties
The Centralized User Support Specialist works in a fast-paced, cross-functional, and team environment to provide user support and technology-based services throughout the University. Duties routinely include: serving as the primary technical contact and support for assigned campus constituencies and projects, developing and maintaining good customer relations, effectively and efficiently managing the IT resources of assigned support areas, and actively participating in the development and management of the Computer Services student workforce.
Minimum Acceptable Qualifications
Education: An Associate’s degree or equivalent number of college credit hours is required. A Bachelor’s degree, with an emphasis in a computer-related field, is preferred.
Experience: One year of experience installing and supporting a wide range of computer hardware, peripherals, and software is required. Supervisory experience is preferred. Work experience in a higher education environment is preferred. Experience working in a help desk or customer service environment is preferred.
Skills: Excellent technical aptitude in the areas of computers and related peripherals is required. A basic understanding of network topologies, file server administration, computer-based application software, and computer-related diagnostic techniques is required. Effective verbal and written communication and customer services skills are required. The ability to maintain confidentiality in regard to information processed, stored, or accessed by the systems is required. The ability to perform in a problem-solving capacity including the evaluation of crisis and emergency situations is required. Demonstrated supervisory ability is required. The ability to develop knowledge of, respect for, and skills to engage with those of other cultures or backgrounds is required. The ability to operate and troubleshoot multi-media presentation systems and other classroom-related equipment is preferred.
Other: Must be able to lift and carry objects weighing up to fifty pounds, have sufficient mobility to connect cables which may require climbing ladders or working under desks is required. Must possess visual acuity sufficient for installation and repairs of computers and peripherals, as well as to inspect physical facility conditions.
Additional Qualifications Link to Job Description https://www.missouristate.edu/Human/JobDescriptions/5134-centralized-user-support.htm Open Date 01/31/2023 Close Date (If Close Date is blank then the posting is considered open until filled) Special Instructions to Applicants
Experience: One year of experience installing and supporting a wide range of computer hardware, peripherals, and software is required. Supervisory experience is preferred. Work experience in a higher education environment is preferred. Experience working in a help desk or customer service environment is preferred.
Skills: Excellent technical aptitude in the areas of computers and related peripherals is required. A basic understanding of network topologies, file server administration, computer-based application software, and computer-related diagnostic techniques is required. Effective verbal and written communication and customer services skills are required. The ability to maintain confidentiality in regard to information processed, stored, or accessed by the systems is required. The ability to perform in a problem-solving capacity including the evaluation of crisis and emergency situations is required. Demonstrated supervisory ability is required. The ability to develop knowledge of, respect for, and skills to engage with those of other cultures or backgrounds is required. The ability to operate and troubleshoot multi-media presentation systems and other classroom-related equipment is preferred.
Other: Must be able to lift and carry objects weighing up to fifty pounds, have sufficient mobility to connect cables which may require climbing ladders or working under desks is required. Must possess visual acuity sufficient for installation and repairs of computers and peripherals, as well as to inspect physical facility conditions.
The First Date of Consideration is Feb. 20, 2023. A review of applications will continue until the position has been filled. Official transcripts will be required at the time of hire.
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