Position Summary

Our client is hiring caseworkers in the Wage Withholding Department to verify the employment of child support obligors, issue wage withholding orders to employers, and issue medical support notices who are mandated to provide medical insurance.

Responsibilities and Duties

• Research case files to determine and verify that a wage withholding order is appropriate to forward to an employer or provider of benefits.
• Contacts employers to verify employment.
• Answers incoming calls from employers.
• Updates and maintains case information in the child support system at a high level of accuracy.
• Works reports and evaluates report details to send wage withholding orders
• Investigates incoming payments to ensure there is not more than one active wage withholding order and makes corrections, if necessary.
• Issues Medical Support Notices
• Makes case referrals to other departments if additional action is necessary
• Performs other duties as assigned.

Minimum Requirements

SKILLS/ABILITIES: Must have the ability to work with the public in a professional manner, showing respect, patience, and understanding. Possess strong organizational and time management skills. Ability to retain detailed information and high-level attention to detail is needed. Exhibit the ability to follow direction from others and follow through with appropriate information or action when requested. Computer experience preferred.

EDUCATION: High school graduate or its equivalent.

EXPERIENCE: None.

SPECIAL REQUIREMENTS: None

TYPICAL WORKING CONDITIONS AND/OR PHYSICAL REQUIREMENTS: This position is located in the Jefferson County Attorney’s Office, Child Support Division, 315 West Muhammad Ali Boulevard, Louisville, Ky. 40202. Work is performed in an office setting. Office hours are 8:00 a.m. to 5:00 p.m. Daily use of computers. There is mobility within the office including movement from floor to floor and personal interaction with employees in department.

Start Date: 1/9/2023

Job Types: Full-time, Contract

Pay: $16.00 - $17.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday
• No weekends
• Overtime

Ability to commute/relocate:

• Louisville, KY 40202: Reliably commute or planning to relocate before starting work (Required)

Work Location: One location

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