POSITION: Case Manager

PROGRAM: Grant & Per Diem – Low Demand

LOCATION: Boccardo Reception Center, 2011 Little Orchard St., San Jose, CA 95125

SUPERVISOR: Veterans Program Manager

STATUS: Full-Time, Non-Exempt

HomeFirst’s Grant & Per Diem – Low Demand Program provides qualified homeless veterans with temporary transitional housing and supportive services at the agency’s Boccardo Reception Center facility in San Jose, California. In collaboration with the local VA Palo Alto Health Care System, the THP has a 20-bed capacity and provides clients with up to 2 years of housing and supportive services, as well as up to 12 months of after-care case management. The goal of the THP is to assist clients to successfully transition to permanent housing.

DUTIES/RESPONSIBILITIES:

• Provide facility-based and community-based case management services to program participants
• Conduct client screening and admission for homeless Veterans, including eligibility verification, VI-SPDAT, and needs assessment
• Work with program participants to develop and implement an individual case management plan, and provide support to help them achieve their goals
• Meet regularly with program participants at a frequency determined by the clients’ needs and contract requirements
• Conduct ongoing re-assessments of the clients’ needs
• Provide appropriate referrals to other community services
• Collaborate with community partners regarding support services for clients
• Document, via HMIS, all case management activity within 3 business days and maintain all other case file paperwork and documentation
• Attend and actively participate in team and program meetings, activities and problem-solving endeavors, and contribute to open lines of communication within the team
• Organize and coordinate workshops that deal with issues pertinent to program participants, as appropriate
• Utilize supervision appropriately, while maintaining open lines of communication and providing updates on intake activity
• Make timely and accurate decisions in emergency or crisis situations with awareness of the need for safety of all participants involved, including mandated reporting
• Conduct program outreach
• Know and implement agency and program policies and procedures
• Maintain professional relations and conduct
• Assist with office-related tasks as needed
• Attend all internal and external meetings and trainings relevant to the position
• Other duties as assigned
  

QUALIFICATIONS:

Education and Experience

• Required bachelors degree and a minimum of 1 year of relevant work experience (Bachelors degree may be substituted by a high school diploma or GED and an additional 2 years of relevant work experience)
• MSW preferred

Skills, Abilities, and Knowledge

• Strong verbal and written communication skills
• Proficient with Microsoft Office
• Understanding of and sensitivity to Veteran issues, the needs of the homeless and those with criminal backgrounds
• US Military Veteran is desired but not required
• Detail-oriented with good problem-solving skills and the ability to prioritize multiple tasks
• Ability to work with people of diverse social backgrounds and professional rank
• Knowledge and understanding of community resources and human services
• Experience networking in the local community
• Initiative, flexibility, and the capacity to respond effectively in all situations
• Ability to work independently with limited supervision
• Good computer skills, including proficiency in MS Office applications and the internet

Other

• Valid CA driver license and auto insurance
• Reliable personal vehicle
• Ability to lift up to 30 lbs. on occasion
• Ability to visit clients in their homes, which may require walking upstairs

ABOUT THE AGENCY:

HomeFirst serves more than 4,000 adults, veterans, families, and youth each year at seven locations, including the Boccardo Reception Center, which is the county’s largest homeless services center. In 40 years of experience, we’ve learned that everyone has the potential to get housed and stay housed. We are relentlessly focused on eliminating barriers to housing and stability for everyone we serve.

HomeFirst Services is proud to be an Equal Opportunity and Affirmative Action employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, or any other status protected by law. We also consider qualified applicants with criminal histories consistent with applicable federal, state, and local law. Additionally, HomeFirst Services participates in the E-Verify program, as required by law.

HomeFirst Services is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application process. If you need assistance or accommodation due to a disability, please let your recruiter know.

HomeFirst Services takes pride in its safety values, the wellness of our team, and respect for everyone we serve. Due to this commitment, HomeFirst Services mandates that all employees be vaccinated or render a religious or medical exemption effective September 13, 2021.