The Opioid Crisis Response Program (OCR) was established as an intervention strategy for reducing incidents of opioid overdose within Coconino County. The OCR program provides individuals with peer support, harm reduction education, linkages to treatment and supportive wraparound services. The Case Manager Apprentice will work closely with the team to provide compassionate ongoing support, case management and care coordination for clients throughout their recovery journey. The role requires strong communication and organizational skills and the ability to foster a non-judgmental environment for people who use drugs.

At Coconino County, public service matters. Our dedication to public service promotes a culture that elicits employee growth, cultivates inspiration, and creates future leaders by empowering employees to solve internal and external customer needs and exceed customer service expectations. As an award-winning organization with high regard for cultural diversity and the positive contributions of the many thriving cultures within our county, our nation, and our society, Coconino County leads a variety of initiatives that celebrate diversity; from our Annual Diversity Day, and monthly Heritage Lunch & Learns, to book clubs, and professional development academies which target diverse workforce segments. Coconino County's respect for diversity is shared throughout the organization. Be part of this optimistic, innovative team where outstanding customer service creates dynamic solutions and engages leadership at every level.

Under supervision performs work of moderate difficulty in assisting and shadowing in related field; performs related work as assigned.

After incremental training in the apprentice position, employee will be able to demonstrate the ability to assist and work independently, autonomously, and consistently perform job duties.

(Illustrative Only)

• Works closely with Recovery & Resiliency (R&R) staff to progressively train in standard professional case management across several health and human services programs. Training will include learning to assist in case management and providing support and services to clients.
• Become proficient in linkages to care.
• Become proficient in assessing client service needs, including behavioral health support (OUD, SUD, etc.)
• Under supervision of R&R program staff, will become proficient in maintaining updated client records with plans, notes, appropriate forms, or related information
• Under supervision of R&R program staff, become proficient coordinate services with program staff and community-based organizations, public agencies, coalitions, schools, justice agencies and other appropriate facilities to provide coordination and facilitate referrals for individuals
• Under supervision of R&R program staff may assist clients in achieving goals relating to housing, employment, education, relationships, etc.
• Under supervision of R&R program staff, will learn to identify or contact members of vulnerable populations.
• Under supervision of R&R staff may assist on conducting home visits and regular check-ins with clients to provide outreach and engagement
• Become proficient in referring community members to needed health and social services or other identified needs; assists community members in navigating systems of care
• Become proficient in providing feedback to Health and Human Services programs regarding improving service accessibility or acceptability
• Become proficient in developing and maintaining positive relationships with others, including program participants and other collaborating partner staff
• Under supervision of R&R program staff, will become proficient in contacting clients in person, by phone, or in writing to ensure they have completed required or recommended actions
• Under supervision of R&R program staff conduct outreach and follow up for program participants
• Under supervision of R&R program staff, will become proficient in advocating for individuals or community health needs with government agencies or health services providers
• Become proficient in attending community meetings/outreach and collaborative meetings to build relationships with community members, and provides resources to care and services
• Under supervision of R&R program staff, will distribute flyers, brochures, or other informational or educational documents to educate/inform members of a vulnerable community of applicable resources
• Performs related duties
• Utilizes recovery-oriented, trauma-informed, and person-first language in all interactions and demonstrates excellence in compassionate customer service
• Adheres to workplace procedures as well as health and safety protocols
• Attends meetings and offer suggestions for improvement
• Compiles reports and summaries of work
• Updates, checks, and completes records, forms and documents
• Verifies discrepancies and makes corrections
• Processes documents to update and maintain files and records
• Researches records and disburses information
• Processes and distributes confidential and sensitive documents
• May assist in transporting clients
• Maintains an electronic filing system as appropriate for the program
• Composes, formats, and types routine correspondence, reports, and other documents
• Operates and maintains a variety of office equipment
• May perform data entry

High School Diploma or G.E.D., a desire to work within specific program and one year of previous work experience in any industry OR, any equivalent combination of education, training and experience which demonstrate the ability to perform the duties of the position.

This position is non-exempt from overtime.

Working knowledge of:

• Organization and planning

• Positively receiving feedback

• Time Management

• Interpersonal skills

• Social skills demonstrative of empathy and support while maintaining professional boundaries

Ability to:

• Work flexibly in a team and contribute to a supportive work environment

• Communicate effectively verbally and in writing

• Establish and maintain effective working relationships with employees, other agencies, and the public

• Deal impartially with individuals of various socioeconomic, ethnic, and cultural backgrounds

• Work within a team environment and collaboratively to accomplish common goals and objectives

• Follow written and verbal instructions

• Work safely and support the culture of workplace safety

Coconino County is an Equal Opportunity Employer.
AmeriCorps, Peace Corps and other national service alumni are encouraged to apply.

Employee Benefits

Coconino County offers a comprehensive employee benefits
package to regular employees working 30 or more hours per week that includes:

(Regular Part Time employees receive some benefits on a pro-rated basis. Temporary and Seasonal employees do not receive benefits. Elected officials are not eligible for vacation and sick leave.)

• Vacation/Annual Leave
• Sick Leave
• 10 Holidays Per Year
• Health Care Insurance
• Dental Plan
• Vision Plan
• Group Life Insurance
• Pre-Tax Deduction Plan
• Sick Leave Conversion Plan
• Personal Day Purchase Program
• Vacation Sell Back Program
• Tuition Reimbursement Program
• Wellness Program
• Long-Term Disability
• Arizona State Retirement System
• Employee Assistance Program
• On-going Training Opportunities
• Free bus transportation/ EcoPass bus pass

Elective Coverage

• Dependent Medical, Dental, and Vision
• Supplemental Life (for employees & dependents)
• Flexible Spending Account
• Health Savings Account
• Tax-deferred investment program
• Accidental and Disability Insurance
• Short Term Disability