Case Manager Accommodations Job at Eastern Washington University
Posting Details
Posting Details
Position Title
Case Manager Accommodations
Posting Number
2023022EP
Position Information
Classification Title
Asst Dir-LGBTQ+ Stu Life
Working Title
Case Manager Accommodations
Classification Code
1041
RCW Exemption Criteria
13 - Counseling of Students
EWU Position Number
E99227
CUPA Code
P-423115 - Disability Services Advisor
FLSA
Exempt - Administrative
Bargaining Unit
PSE
% Full Time
100
Salary / Wage Range
PS - 108
Salary Information
The salary range for this position is $50,948 (minimum) up to $52,000. Where the hired candidate will begin within this range is dependent on education, experience and skills.
Anticipated Start Date
Term of Appointment
12
Location
Cheney
County
Spokane
Project Description
Project Duration
Background Check
Yes - Both
Responsible HR User
Saundra Godin
Responsible HR User Email address
sgodin@ewu.edu
Posting Text
Job Summary
Reporting to the Assistant Director for Accommodations (SASS), the
Accommodations Case Manager focuses on supporting student success and holistic student wellness through providing early support and follow-up for complex situations involving students with established accommodations or seeking accommodations. The Accommodations Case Manager will monitor students and develop action plans to facilitate referrals to on and off-campus resources.
Supported by the Assistant Director for Accommodations, the Accommodation Case Manager will provide direct support to individuals with disabilities as defined by the Americans with Disabilities Act (ADA). Conduct disability eligibility analyses, provide referrals, approve reasonable accommodations, and connect individuals with services to support their personal and/or academic goals. Educate campus constituencies regarding support for individuals with disabilities, and facilitates compliance with the ADA/ADAAA and related federal, state, and local regulations and University policies. As needed, the Accommodations Case Manager will develop and lead programs, trainings, and workshops for faculty, staff, and students that support holistic student development and success.
Case Managers must be able to balance multiple student cases, sensitive data, confidential communications, engage in culturally sensitive dialogue with multiple stakeholders, and work with students in crisis in a timely and efficient manner.
Case Managers are focused on supporting students with the goal of increasing student success and retention. They will build collaborative internal and external relationships, work closely with Student Affairs and University leadership to connect students in need of resources and support.
These are new positions at the university, and we are looking for people willing to take initiative and be creative.
On top of salary, the university offers a comprehensive benefits package including health insurance, life and disability insurance and retirement. In addition, EWU offers generous vacation and sick leave accruals, 12 paid holidays per year and fringe benefits, such as tuition waiver for employees, discounted EWU sports tickets and free transportation through STA buses. For additional information regarding insurance benefits please see our Benefits page: https://inside.ewu.edu/hr/benefits/insurance/.
On top of salary, the university offers a comprehensive benefits package including health insurance, life and disability insurance and retirement. In addition, EWU offers generous vacation and sick leave accruals, 12 paid holidays per year and fringe benefits, such as tuition waiver for employees, discounted EWU sports tickets and free transportation through STA buses. For additional information regarding insurance benefits please see our Benefits page: https://inside.ewu.edu/hr/benefits/insurance/.
EWU expands opportunities for personal transformation through excellence in learning.
About Eastern Washington University
Eastern Washington University, a regional, comprehensive public university with an enrollment of over 10,000 students, is one of six state-funded four-year institutions of higher education in Washington, each governed by its own board of trustees. EWU’s 300-acre main campus is located in Cheney, a community of 12,000 residents 16 miles southwest of Washington’s second largest city, Spokane. Eastern also offers programs in downtown Spokane at the innovative, energy-efficient Catalyst building and at Riverpoint, a campus shared with Washington State University. In addition, EWU programs can be found at select locations throughout the state, aligned with the needs of the community. Eastern contributes to the vitality of the region and the state through its wide array of bachelor’s and master’s degrees in over 100 fields of study, as well as applied doctorates in physical therapy and educational leadership, offering accessible pathways to career success and personal development to students of all socioeconomic and cultural backgrounds.
Tribal Land Acknowledgement
Eastern Washington University resides within the traditional homelands of the Spokane People and other tribes who are connected through their shared history of this region. This land holds their cultural DNA and it is their Ancestors who are here and bring forth the knowledge of this place—the knowledge that comes from the land.
Tribal Land Acknowledgement
Eastern Washington University resides within the traditional homelands of the Spokane People and other tribes who are connected through their shared history of this region. This land holds their cultural DNA and it is their Ancestors who are here and bring forth the knowledge of this place—the knowledge that comes from the land.
Diversity Statement
EWU does not discriminate in its programs and activities on the basis of race, color, creed, religion, national origin, citizenship or immigration status, sex, pregnancy, sexual orientation, gender identity/expression, genetic information, age, marital status, families with children, protected veteran or military status, HIV or hepatitis C, status as a mother breastfeeding her child, or the presence of any sensory, mental, or physical disability or the use of a trained guide dog or service animal by a person with a disability, as provided for and to the extent required by state and federal laws.
Conditions of Employment
This position, during the course of university employment will be involved in the receipt of, or accountability for, university funds or other items of value, as well as the unsupervised access with the developmentally disabled, vulnerable adults or children under the age of 16. The offer of employment is contingent upon successful completion and passing of a background check
prior to beginning employment.
All new employees must comply with EWU Immunization Policy 602-02 and provide proof of immunity or vaccination to MMR and proof they are fully vaccinated against COVID-19 before beginning work at EWU. Waivers for the immunization requirements are available for medical or sincerely held religious beliefs.
- COVID-19 Vaccination and Exemption Information link: https://inside.ewu.edu/hr/
This position is covered by the Public School Employees’ Collective Bargaining Agreement.
Upon hire you must complete required DEI, Hazing, Harassment and Title IX training, and other federal, state & university mandated trainings. You can access the online training at https://inside.ewu.edu/hr/training/orientation/ or complete the training in person or via Zoom. In person and Zoom training opportunities will be posted on InsideEWU and are listed on Human Resources’ https://inside.ewu.edu/hr/training/.
Upon hire you must complete required DEI, Hazing, Harassment and Title IX training, and other federal, state & university mandated trainings. You can access the online training at https://inside.ewu.edu/hr/training/orientation/ or complete the training in person or via Zoom. In person and Zoom training opportunities will be posted on InsideEWU and are listed on Human Resources’ https://inside.ewu.edu/hr/training/.
Physical Demands
Optional: Contact Saundra Godin in Human Resource Services at sgodin@ewu.edu to obtain a copy of the
Essential Functions Analysis which will describe conditions of employment, such as physical and mental demands.
Pre-Placement Physical
No
Hearing Test
No
Medical Monitoring Post Hire
No
Protective Equipment
Required Qualifications
- Bachelor’s degree in Counseling, Education, Social Work, or a related field.
- Two (2) years of professional experience in an education setting, including at least experience advising students or serving as a case manager. [Internship, volunteer, or related work that is commensurate is acceptable.]
- Experience interpreting a variety of documentation and determining appropriate actions.
- High level of cultural humility and experience working effectively with marginalized populations.
- Strong verbal, written, and interpersonal skills.
- Demonstrated experience with Title IX support services.
- Demonstrated experience with supporting students in crisis.
- Experience developing, coordinating, and planning training.
- Ability to learn to adapt approach in interpersonal communication based on disability-specific needs
- Must be able to remain calm and think clearly and critically when interacting with highly distressed stakeholders. Distressed stakeholders could include individuals who are demanding, crying, yelling, and are behaving irrationally.
- Ongoing willingness to self-monitor own personal response to emotional stress and trauma permitting them to remain objective and effective in the role
- Familiarity with nondiscrimination laws, including the Americans with Disabilities Act
- Demonstrated interest, ability and/or experience promoting cultural competency, universal accessibility, and/or diversity.
Preferred Qualifications
- Master’s degree in Counseling, Education, Social Work, or a related field.
- Knowledge of theories and practices related to college student development.
- Experience with assessment.
- Proficiency in EAB Navigate, AIM and Maxient software platforms.
- Direct experience working with college or young adult population with mental health, learning, attentional, or chronic health conditions.
- Demonstrated experience with disability/accommodation services.
- Title IX advocate certification.
- Mental Health Professional License.
Other Skills and Abilities
Core Competencies
- Professionalism
- Leadership
- Self-directed, and able to work with minimal supervision
- Able to work both collaboratively and independently
- Superior communication skills, verbal and written
- Organizational and analytical skills
- Discretion and confidentiality
- Appropriate exercise of independent judgment and delegated authority
- Demonstrated ability to actively think ahead, anticipate upcoming needs, and propose solutions
- Effective decision making
Work Schedule Type
Regular
Work Schedule
Typical Hours of Operation at M-F; 8-5
Flexible work schedule is available
Flexible work schedule is available
Posting Date
02/24/2023
Open Until Further Notice
No
Closing Date
04/21/2023
Screening to Begin
04/24/2023
Special Instructions to Applicants
It is strongly recommended that you print a copy of these instructions and the position posting
before you begin to complete the online application, as the instructions will not be viewable once you begin the application process.
Required documentation includes all of the items listed below.
- Attach a detailed cover letter in which you explain how you meet each of the required qualifications [and preferred qualifications, if applicable]. It is preferred that you provide that information in a bulleted list or within a table within your cover letter.
- Attach a chronological resume including work history and major duties, education, and any specialized training or skills related to the position. List at least 3 professional references including: names, titles, organization name, phone numbers, email addresses, and connection to you (these can be identical to the references listed on the application).
- Complete the online application form and respond to the online questions, if applicable.
- Diversity Response – As an equal opportunity employer with a multicultural staff and student population, we are interested in how your qualifications prepare you to work with diverse faculty, staff, and student populations representing various cultures and backgrounds that may be different from your own. You will be asked to attach a diversity response as part of the online application process: Please describe how you will apply an approach that is supportive to the diverse needs, including universal access, of our students, faculty, staff, and the public.
Application Types Accepted
Profile
Job Duties
% of Time
70
Responsibility / Duty
Case Management and Accommodations Support
- Perform intake interviews to gain a foundational understanding of individual needs and evaluate information from medical and/or psychological professionals to determine eligibility; make referrals and/or consult with diagnosticians, as necessary
- Work with individuals to determine reasonable accommodations needed for academic and/or personal success; connect individuals to and/or provide direct resources and services
- Assess and fulfill individual student needs for adaptive technology resources as part of their accommodation plan
- Assist individuals with solving obstacles unique and/or common to individuals with disabilities; interface with campus constituencies to ensure individuals gain equitable access to resources
- Assist students, on case by case basis, with appropriate processes, appeals, and petitions
- Support Director in developing retention programs for SASS students which are designed to focus upon task and time management skills, learning strategies, self-advocacy, and accountability
- Record interactions with individuals with disabilities and analyze effectiveness of accommodations; compile reports and analyze data related to accommodations, compliance, and program efficacy in software platforms (AIM & MAXIENT)
- Maintain current knowledge with respect to technology, equipment, applicable laws, regulations, standards, and/or systems
- Identify and participate in professional development opportunities
- Serve as a Campus Security Authority as outlined by the Clery Act; follow mandated responsibilities to report crimes, Title IX concerns, and/or suicidal ideations or attempts
- Develop individualized success plans as required for students with needs for academic modifications due to religious, TIX, disability, or other related needs in consultation with colleagues as needed
- Build, maintain, and enhance a sense of belonging and community for students who seek additional support or are eligible for SASS supported programs
- Engage in electronic outreach support to students (text, e-mail)
- Other duties as assigned to help support students seeking support
Essential Function Indicator
Yes
% of Time
20
Responsibility / Duty
Administration
- Assist in the development, implementation, and evaluation of annual goals, learning objectives, and program objectives for SASS and assist with the development of multi-year strategic planning efforts for the Student Life unit under Student Affairs
- Maintain administrative reports, compile data on program activities, and coordinate assessment processes used to analyze and evaluate effectiveness of the SASS services, usage, and outreach, as needed
- Coordinate tabling, outreach, and educational efforts for SASS team
- Maintain a thorough knowledge of university policies and procedures as they relate to student accommodations and support services, communications, and university facilities
- Maintain current knowledge of changes in university policies
- Develop programmatic partnerships and coalitions with academic and administrative departments as well as student and community organizations. Promote support services and serve as a point of contact for campus partners
- Serve as a resource in providing assistance and referral information to students, staff, and faculty regarding grievances, alleged discrimination, and harassment, in accordance with campus policies
- Assist other administrative departments in responding to such complaints as needed
- Analyze current issues, trends, and best practices – on the local, regional, and national level – related to accommodations, disability services, support services, inclusion, higher education, and students in crisis
- Assist in maintenance of student support referral options throughout the University’s primary service area that can serve specific student needs (childcare, SNAP, housing, food assistance, mental/physical/social/spiritual health, and culturally relevant resources)
Essential Function Indicator
Yes
% of Time
10
Responsibility / Duty
University and Divisional Service
- Serve on division, University, and community committees as requested to support the work of SASS
Essential Function Indicator
Yes
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