Caregiver Manager Job Description

Visiting Angels is looking for someone who truly enjoys the art of serving and can contribute to our outstanding culture. We at Visiting Angels honor both our employees and our clients by providing a profound and remarkable experience in our daily duties, which is why we are looking for someone who can join our team and help us to continue deliver exceptional care.

DUTIES AND RESPONSIBILITIES

• Review with Client Services Manager results of Care Reviews and take appropriate action as indicated

• Participate in industry-oriented activities undertaken by Visiting Angels in the local community

OVERVIEW AND JOB SUMMARY

Reporting to the Director and serving as a member of the Management Team, this position's primary responsibility is ensuring organizational effectiveness by providing leadership to caregivers for the organization's provision of service to our clients. The Caregiver Manager will be responsible for management of activities required to sustain consistent, dependable and timely service through direct supervision of Caregivers. In addition, the Caregiver Manager will develop and facilitate training and human resource support for those employees reporting directly to the Caregiver Manager. This position will collaborate with Client Services to insure timely and appropriate case assignments and provide current and consistent information for processing payroll and invoicing. The Caregiver Manager will be responsible for areas of the organization’s budgets as assigned by the Director.The Caregiver Manager will play an integral role in upholding the mission of Cassiel, Inc. d.b.a. Visiting Angels which states: We provide a profoundly remarkable experience. Coaching our caregivers to live the mission and impact the lives of our clients is the goal.

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  Collaborate with Scheduling Manager to ensure timely & appropriate assignment of caregiving staff, continuity of care, on-time performance, dependability and consistency in meeting scheduled service times.

• Assistance with application, interviewing and hiring of caregiving staff. This includes caregiver supervision, orientation, on-going training requirements, quarterly caregiver meetings, incentive

programs, evaluation, disciplinary actions and employee records

• Play a significant role in organizational planning

• Oversight of Care Staff Coordinator and recruitment process

• Participate in rotating On-Call requirements for after-hours & weekend service support potentially

• Oversight of operational-related budget items in coordination with the Directors

• Ensure compliance with regulatory requirements as applied to the Caregiver Manager’s role

• Oversight of Caregiver Mentor and programming involved

• Development and implementation of new and/or improved operational activities directed toward growth and quality improvement

• Management of operational systems, processes and policies in support of the organization’s mission

• Maintain compliance with HR functions to include unemployment claims and workers compensation

ORGANIZATIONAL LEADERSHIP

• Facilitate and support a culture of caring and excellence as it relates to both clients and employees

GENERAL QUALIFICATIONS

• Commitment to the mission of Visiting Angels

• Strong background and work experience in business

• Excellent computer skills and proficiencies

• Excellent communication skills both verbal and written

• Excellent interpersonal skills and a collaborative management style

• A demonstrated commitment to high professional ethical standards

• Excel at operating in an fast pace, community environment

• Ability to challenge and debate issues of importance to the organization

• Ability to look at situations from several points of view

• Consistently utilize and develop best coaching and management practices pertaining to organizational effectiveness within areas of responsibility

• Delegate and manage responsibilities effectively

• Excel at being a leader of people, remaining open to direction and collaboration to accomplish objectives

• Contribute to short and long-term organizational planning and strategy as a member of the management team

• Effectively communicate details and facts in support of the organizations goals and objectives

• Demonstrate leadership and vision in coaching and managing others Location Portland, Oregon Department Operations Employment Type Full-Time Minimum Experience Manager/Supervisor

Hours are Mon-Fri: 8:30am - 5:00pm

Scheduling and Leadership experience preferred