Campground & Kennel Attendant - Long Term Seasonal Job at Xanterra Travel Collection
Overview:
Join our team at the Grand Canyon Railway & Hotel! Are you enthusiastic about hospitality, people, and beautiful places? By working at the Grand Canyon Railway & Hotel, you will get all three! No matter what your jobs is, you will be a proud steward and play an essential role in providing warm and friendly hospitality to our guests! The Grand Canyon Railway & Hotel is a place of remarkable beauty, peace, scenic grandeur and top notch hospitality. On top of that, the Grand Canyon Railway is a trip back in time for our guests. All aboard for a fun and exciting job!
As our employee, you receive discounted meals, employee discounts to explore other Xanterra properties and a generous benefits program for eligible employees. By working with Xanterra Travel Collection amongst the beauty of Grand Canyon Railway & Hotel, this is your chance to Live, Work, and Explore in one of the most beautiful places on Earth!
About the position:
This is a seasonal position until the end of december, working at the Grand Canyon Railway in Williams, AZ. The Campground and Kennel Attendant is responsible for guest and pet registration and care, checkout, collect payment and provide property information to the guests, while maintaining exceptional guest service standards.
Benefits
While performing the duties of this job, the employee is:
LIVE WORK EXPLORE
Join our team at the Grand Canyon Railway & Hotel! Are you enthusiastic about hospitality, people, and beautiful places? By working at the Grand Canyon Railway & Hotel, you will get all three! No matter what your jobs is, you will be a proud steward and play an essential role in providing warm and friendly hospitality to our guests! The Grand Canyon Railway & Hotel is a place of remarkable beauty, peace, scenic grandeur and top notch hospitality. On top of that, the Grand Canyon Railway is a trip back in time for our guests. All aboard for a fun and exciting job!
As our employee, you receive discounted meals, employee discounts to explore other Xanterra properties and a generous benefits program for eligible employees. By working with Xanterra Travel Collection amongst the beauty of Grand Canyon Railway & Hotel, this is your chance to Live, Work, and Explore in one of the most beautiful places on Earth!
About the position:
This is a seasonal position until the end of december, working at the Grand Canyon Railway in Williams, AZ. The Campground and Kennel Attendant is responsible for guest and pet registration and care, checkout, collect payment and provide property information to the guests, while maintaining exceptional guest service standards.
Benefits
- Medical
- Sick Time
Employee Perks:
- Free Gym (10:00 AM-5:00 PM)
- Free Pool ( 10:00 AM- 5:00 PM)
- Free Train Tickets up to six people
- Free Entry to Bearizona
- Free Event Train Tickets
- 30% Retail Discount
- Food and Beverage Discounts
- Lodging Discounts
- RV Space Discount
- Kennel Discount
Employee appreciation Events:
Annual Employee Appreciation Dinner- Annual Employee Appreciation Picnic
- Employee of the month
NO EMPLOYEE HOUSING
Responsibilities:
- Fully understand and support Xanterra Mission Statement and Core Values.
- Understand and adhere to GCR/RV Park rules and regulations, this includes all current policies and changes.
- Knowledgeable of property information (hours of operations, activities, etc.) and provide accurate information of GCR and Grand Canyon National Park to guests inquires.
- Responsible to receive a guest’s request or complaint; own it and follow up to verify the request or problem has been resolved to the guest’s satisfaction; involve the supervisor as necessary.
- Display and practice being a team player all while interacting with guests in a positive manner.
- Perform open and close procedures as outlined in the Opening and Closing Check List, ensuring all details are completed.
- Successfully pass TIPs alcohol training within 30 days of employment
- Within 30 days of employment, become proficient in Opera for RV and Kennel registration and become proficient in Raymark retail system, all while following all Money Handling Policies and Procedures.
- Quickly and efficiently, perform the guest and pet check ins and outs (follow written procedures), including making reservations in Opera, collect payments, organizing arrivals and departures, etc. all in a productive manor.
- Accountable for receiving proper records for pets being boarded
- Accountable for recording proper information regarding the care of pet (feeding, medication, walking, etc.) and following through with the tasks along with communicating effectively with other staff members regarding the progress
- Follow written procedures for opening and closing of 28 dog kennels and 16 cat kennels (cleaning, scrubbing, mopping, raking, disposing of feces, doing laundry, securing, etc.)
- Feed, water, and medicate pets as instructed. Walk and play with pets as time permits
- Responsible for answering phones/ringing up purchases, registering guests, etc.
- Responsible for cleaning, dusting, stocking of shelves, etc. in kennel and c-store
- Available to work nights, weekends and holidays and split shifts as required.
- Other duties as assigned
Preferred Qualifications:
- Previous computer experience including cash register/cash handling.
- Previous customer service experience preferred.
- A valid Arizona Driver’s License and ability to comply with Xanterra/GCR vehicle policy.
Basic Competencies:
- Verbal comprehension (Understand oral and written communications, follow detailed direction).
- Attention to Detail skills (minimize the risk of error).
- Communication skills (provide clear instructions/directions).
- Reasoning skills (problem solving and troubleshooting skills).
- Multi-tasking and prioritization skills
- Basic math skills.
Employment Conditions:
- Work safely to prevent on the job accidents and injuries
- Work safely to ensure company equipment is secure.
- Wear protective equipment as required by the job duties.
- Complete required training programs.
- Work hours may include a nonstandard workweek, overtime, and various shift work as needed.
Physical Requirements:
While performing the duties of this job, the employee is:
- Constantly listening, hearing, seeing, standing, walking, using eye/hand coordination, handling, wrist motion.
- Frequently lifting/carrying up to 10 lbs.
- Occasionally sit, handle, reach outward, reach above shoulder, squat or kneel, lift/carry and push or pull up to 100lbs.
- Will be required to stand long periods of time on cement floors and uneven surfaces.
Xanterra Parks & Resorts® Grand Canyon Railway (GCR) "We are an Equal Opportunity Employer, Female/Minority/Veterans/Disabled/Sexual Orientation/Gender Identity."
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