Operates clinic telephone switchboards and consoles to connect, hold and transfer telephone calls and provide information to assist callers or refer them to appropriate contacts, either in the organization or elsewhere. The Call Receptionist does daily problem solving for incoming callers by making informed decisions by communicating with the proper depart, as well as checking and confirming patients appoints. The Call Receptionist performs routine, and some non-routine, continuous work involved primarily with the operation of a telephone switchboard and the operation and maintenance of a computerized database of telephone information. Included in the non-routine work, the Call Receptionist retrieves and organizes incoming electronic faxes for appointments, referrals, authorizations and order requests for the following departments: Radiology, Clinic and Providers, Specialty Clinic, Surgery Scheduling, Oncology, Lab and Medical Records. The Call Receptionist reviews the faxes for complete and accurate information that includes: Patient Demographics, Insurance, Prior Authorization, Provider information and Signature, CPT and Diagnosis. Returns the incomplete fax back to the Outside Providers requesting updated information and following up until results are obtained.

Working Hours are in MST Time Zone: Phone hours are from 7:00 a.m. to 5:00 p.m. MST. Two call receptionists will split the schedule, one will start at 7:00 a.m. MST and the other will start at 8:00 a.m. MST.

• Education/Experience Requirements: High school diploma or GED. Proficient typing skills and experience with using computers. 1-3 year of Customer Service experience.
• Special Skills, Licenses or Certifications: Basic computer knowledge. Lifesaver/CPR.
• Compensation Range: $15.00 - $20.57 hourly
• Starting Work Bonus: Applicants are eligible for a starting work bonus of 5%! Must be hired into a full time position. Part-time or PRN positions are not eligible.
• Benefits: Benefits include generous PTO and sick leave, health insurance, dental, vision, life insurance and long term disability and retirement plan with employer contribution.
• Job Type: Full Time

For more detailed information, please see full job description as linked on our website www.pagosaspringsmedicalcenter.org. Pagosa Springs Medical Center is an EEO employer.