CALL CENTER AGENT

Description:

Mississippi Sports Medicine and Orthopaedic Center is one of the nation’s top orthopaedic groups and is dedicated to exceptional patient experiences. We are searching for a dedicated, supportive Call Center Agent who is comfortable engaging with patients on the phone in a helpful, kind and efficient manner. We are offering paid training with this role, which can be a great entry-level opportunity for someone starting their career. We do work hard to make our patients happy, which means we’re focused on handling all their calls, offering exceptional service and seeking opportunities to make their lives better.

EXPERIENCE / EDUCATIONAL REQUIREMENTS:

Education:

• Graduate of four-year high school or equivalent (GED).

Experience:

• One (1) year experience demonstrating your ability to adhere to a schedule, understand complex instruction and use technology.

ESSENTIAL FUNCTIONS:

The essential functions include, but are not limited to, the following:

• Schedule patients for 20 physicians
• Demonstrate empathy and active listening during patient calls
• Clearly understand all HIPAA guidelines and ensure guidelines are followed in all situations
• Provide timely response to patient and supervisor requests
• A strong desire to strive for excellence and happiness in helping others
• Strive to answer all calls pleasantly, and be helpful with their requests
• Must have full-time availability
• Fluent in English, both written and spoken
• Comfortable with computer and telephone systems, training will be provided

Behaviors

• Enthusiastic: Shows intense and eager enjoyment and interest
• Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
• Dedicated: Devoted to a task or purpose with loyalty or integrity

• Loyal: Shows firm and constant support to a cause

Motivations

• Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization