At doTERRA we encourage all employees to seek out opportunities that will expand their skill set. We strive to help achieve personal career goals by providing opportunities of growth and movement throughout the company.

Job Description:

Provide the highest level of customer service to our customers and Wellness Advocates through phone, chat, email, and/or other contact types.

This position has in-office and remote options that can be discussed in an interview.

Job Responsibilities:

• Handle inbound customer contacts including but not limited to phone, chat, and email, with the highest level of customer service. Will be trained to take multiple contact types.
• Attend necessary trainings, as determined by management
• Respond promptly with correct grammar and punctuation in verbal and written communications
• Use resources to answer questions and resolve concerns promptly and courteously
• Follow-up on customer services issues
• Capture customer feedback
• Identify and track/code contact types
• Upsell and inform customers about promotions and products
• Help with special projects as needed
• Adhere to schedule and meet other department performance standards

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential job functions of this job:

• This position operates in an office environment that may include exposure to stationary positions and computer blue light for extended periods of time
• Ability to work under pressure, including during peak seasons

Job Qualifications:

• Professional Swedish language proficiency required
• Strong typing and computer abilities
• Ability to type 60 words per minute, preferred
• Knowledge of proper grammar, punctuation, and impressive spelling
• Organized and detail-oriented
• Ability to follow instructions, policies, and procedures
• Works well with others
• Proactive while assisting others
• Ability to communicate effectively with others in a respectful and professional manner
• Ability to communicate by reading, writing, recording, receiving, and sending communications
• Previous customer service experience, preferred
• Desire to move up and grow with doTERRA, preferred
• Lives in Utah or Idaho

doTERRA International, LLC. is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, protected veteran status, or disability.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Parental leave
• Vision insurance
• Work from home

Shift:

• Morning shift

Weekly day range:

• Monday to Friday

Work setting:

• Remote

Application Question(s):

• The shift is full time from 6:00am-2:00pm, will this work for you?
• Wage expectation:

Language:

• Swedish (Required)

Work Location: Remote

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