PLEASE DO NOT APPLY ON THIS SITE. YOU MUST APPLY AT https://www.governmentjobs.com/careers/georgiadph

Pay Grade: G

Connect passion with purpose. The Georgia Department of Public Health is the lead agency entrusted by the people of Georgia to proudly protect lives and promote healthy lifestyles in diverse communities statewide. We are committed to the health of the population of Georgia as our work impacts past, present and future generations.

What we offer. Enjoy a generous benefits package that includes a flexible work schedule, unique training opportunities, engaging worksite wellness events, wellness breaks, lactation rooms, employee retirement plan, deferred compensation, 13 paid holidays, vacation and sick leave, dental, vision, long term care, and life insurance; in addition to telework opportunities depending on the position.

Make your mark in public service. As an accredited public health department, we're seeking a highly qualified candidate for the position of Call Center Agent within the Division of Chief of Staff Section/VITAL RECORDS.

Won't you join us?

Reporting directly to the Communications Center Supervisor, this position will provide quality and timely customer service in the Vital Records Contact Center by providing general information, answering questions, addressing concerns, and resolving or forwarding complaints to management for resolution.

Job Responsibilities:

• Manages large volume of inbound calls in a timely manner.
• Provides constituents with accurate information in accordance with applicable Georgia codes and regulations.
• Registers and documents customer information and any updated requests into a tracking system.
• Keeps records of all conversations in our communications center database in a comprehensible way.
• Resolves constituents’ complaints and answers questions regarding Vital Records requests.
• Contacts other Vital Records units as needed to research and/or provide information on constituents' requests to expedite high-quality customer service.
• Sends complex search and special services requests (e.g., Adoptions, Parental Acknowledgement, Home Births, Delayed Births, and Deaths) for processing to the Records Management team.
• Informs constituents of the timeframe and options for resolution of inquiry.
• Meets personal/team qualitative and quantitative service level agreements.
• Performs various clerical duties (i.e., photocopying materials, filing, and data entry).
• Performs other related assignments as required.

PLEASE DO NOT APPLY ON THIS SITE. YOU MUST APPLY AT https://www.governmentjobs.com/careers/georgiadph