Business Systems Analyst Job at City of Palm Springs, CA
Position Summary
This position is a member of the Information Technology department and plans and conducts the analysis, design, testing, documentation, and deployment of new and existing technology to meet City business and operational requirements; provides advanced application software support, systems analysis and diagnostic services to departmental customers, leads IT projects; and works with other IT Department resources, manages and maintains a stable and secure computing environment for assigned applications. This position has a responsibility for assurance and quality control while working with City technology contracts, budgeting, and purchasing processes. While the work of this class requires sound Information Technology technical knowledge and experience, the focus of this position is to serve as the central point of coordination for significant application testing, quality assurance, problem assurance, problem resolution, and change request issues. This position requires demonstrated business analysis capabilities, project management, negotiation skills, and strong critical thinking and communication skills, as well as the ability to integrate ideas and effort of technical and non-technical team members to achieve expected results.
Examples of Essential and General Responsibilities
Essential and other important responsibilities and duties may include, but are not limited to, the following:
Essential Functions:
Essential Functions:
- Understand and maintain at least one of the city’s major software applications, as assigned, which may include Enterprise Content Management, Financial Management (including Payroll and HCIM), Land Management, Work Order, Web Content Management (Intranet and Internet), agenda management, and/or Police CAD/RMS Systems.
- Conduct escalation management ensuring that unresolved issues do not linger and all issues are promptly addressed; bring order, structure and focused management attention to the customer’s problems in order to gain complete customer satisfaction.
- Analyze business requirements and recommend/implement software changes/upgrades and/or process improvements to maximize efficiency.
- Prepare cost/benefit analyses for project proposals.
- Analyze workflow and work with other professionals in the IT Department to integrate information and procedures to optimize the effectiveness of assigned applications.
- Evaluate system reports and develop cost-effective recommendations to improve service delivery and system reliability.
- Assist in strategic and tactical disaster recovery scenario creation and testing.
- Provide project management leadership using IT Department and appropriate Project Management Institute standards and procedures.
- Conduct workflow workshops and facilitate process improvement.
- Develop project work plans and schedules; monitor project resources including staff time, vendor work and finances.
- Provide support, training and problem analysis for software applications.
- Give presentations to peers, managers, vendors and City Council members.
- Prepare technical specification documents for RFQs and RFPs.
- Analyze submitted proposals from RFQs/RFPs.
- Utilize IT Department standard programming languages or report writers to create custom modules that interface with existing or incoming systems or perform specialized unique processes.
- Assist in the preparation and monitoring of department budget, purchasing activity and yearly revenue projections; recommend expenditure requests; monitor and oversee contracts, budgets and other financial information.
- Perform other duties and responsibilities as assigned.
Minimum and Preferred Requirements
Minimum requirements must be clearly demonstrated on the application to be considered, however, meeting the minimum requirements does not guarantee an invitation to compete further in the selection process. Experience requirements must be demonstrated in the Work Experience" section of the application, other sections of the application will not be used to determine experience qualifications. (One year of work experience is the equivalent of 12 months of full-time work. "Full-time work" means at least 36 hours of work over a period of one week or 1,872 hours of work over a period of at least 12 months.) Qualifications noted as "desirable" or "preferred" are not included as part of the minimum requirements.
Experience:
Experience:
- Three (3) years of experience in business and systems analysis and at least one year of project management experience is required.
- Three (3) years experience in the installation of new automated technology, including both hardware and software systems; maintaining, troubleshooting and resolving highly technical computer systems; and programming and analysis experience is required.
Training:
- Bachelor's Degree in Computer Science, Information Technology, Network Administration or a related field, or any combination of education and experience that provides equivalent knowledge, skills, and abilities is required.
License or Certificates:
- Possession of, or ability to obtain, a valid California Driver License with a satisfactory driving record (a driving record may be deemed unsatisfactory for any of the following reasons: three or more moving violations or reportable accident within the last three years; conviction of driving under the influence within the last five years) is required.
- Possession of, or ability to obtain and maintain a Security Identification Display Area (SIDA) Badge, which is approved through the Federal Transportation Security Agency (TSA) is required.
- Certification in Network Administration and Software Engineering is preferred.
Special Requirements:
- Incumbent will be enrolled in the California Department of Motor Vehicle (DMV) Pull Notice Program. The DMV Pull Notice Program provides information on the incumbents driving record and driving record status on a periodic basis to the City.
- Must successfully complete a pre-employment background investigation and a physical and drug screen.
Working Conditions:
The following work environment and physical conditions described here are representative of those an employee encounters while performing essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions and expectations.
This position works in an office environment, exposure to computer screens and may require sufficient physical ability and mobility to work in an office setting; to stand or sit for prolonged periods of time; to occasionally stoop, bend, kneel, crouch, reach, and twist; to lift, carry, push, and/or pull light amounts of weight; to operate office equipment requiring repetitive hand movement and fine coordination including use of a computer keyboard; the ability to communicate to exchange information; and driving a vehicle for limited periods.
The following work environment and physical conditions described here are representative of those an employee encounters while performing essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions and expectations.
This position works in an office environment, exposure to computer screens and may require sufficient physical ability and mobility to work in an office setting; to stand or sit for prolonged periods of time; to occasionally stoop, bend, kneel, crouch, reach, and twist; to lift, carry, push, and/or pull light amounts of weight; to operate office equipment requiring repetitive hand movement and fine coordination including use of a computer keyboard; the ability to communicate to exchange information; and driving a vehicle for limited periods.
Application and Exam Information
A completed application and supplemental questionnaire are required by the closing date and time. As a candidate for the position, you will want to be sure your application accurately reflects your skills and abilities as they relate to the position to achieve maximum opportunity. Applications will be reviewed carefully, and only those who appear to have the best qualifications will be invited to continue in the selection process. Minimum requirements must be clearly demonstrated on the application to be considered as this information will be used to determine minimum qualifications. Experience requirements must be demonstrated in the "Work Experience" section of the application, other sections of the application will not be used to determine experience qualifications. Resumes and other documents may be submitted, however they will not be used to determine minimum qualifications, please do not use phrases such as "see attached" or "see resume" as they will not be considered. Meeting the minimum requirements does not guarantee an invitation to compete further in the process. Minimum requirements must be met at the time of application submission unless stated otherwise.
Selection Process Information - The selection process for this position may include one or more of the following: application review, qualification review, written exam, practical exam, oral panel exam, and department interview.
Candidates must successfully pass each stage of the selection process above in order to continue to the next step. This process may be modified or changed depending on the number of qualified candidates.
Please remember to submit all your application materials by the closing date and time. Incomplete or applications received after the closing date and time cannot be considered. All information on the application is subject to investigation and verification.
For more information on completing your application materials click here.
If you are ready to join exciting team Palm Springs and you meet the requirements detailed above, please click the apply button. For more information contact Human Resources at:
The City of Palm Springs
3200 East Tahquitz Canyon Way
Palm Springs, CA 92262
www.palmspringsca.gov
760-323-8215
3200 East Tahquitz Canyon Way
Palm Springs, CA 92262
www.palmspringsca.gov
760-323-8215
Applications must be received by 4:00 pm, March 23, 2023, in order to be considered for this opportunity. The City of Palm Springs reserves the right to accelerate or extend the "Closing Date" of open positions at any time, dependent upon the number of applications received.
The City of Palm Springs is an equal employment opportunity employer, and we encourage all persons to file applications. Applicants will be considered regardless of race, color, creed, national origin, citizenship, ancestry, age, sex, sexual orientation, gender, gender identity, gender expression, family or marital status, disability, medical condition or pregnancy, genetic information, religious or political affiliation, or veteran status.
Disaster Service Worker: In accordance with Government Code Section 3100, City of Palm Springs Employees, in the event of a disaster, are considered disaster service workers and may be asked to respond accordingly.
The City of Palm Springs provides a comprehensive benefit program for employees including:
- Medical, Dental, & Vision Insurance
- Retiree Health Savings Plan
- Life Insurance
- Long Term Disability Plan
- Employee paid Supplemental Insurance Programs
- Employee paid Deferred Compensation Program
- Employee Assistance Program
- Tuition Reimbursement Program
- Retirement Plan through California Public Employees' Retirement System (CalPERS)
- Benefit program details vary by work unit and bargaining contracts. Click here to view additional information and bargaining unit contracts.
- The City does not participate in the Social Security program, except for the mandatory 1.45% Medicare contribution for all regular positions.
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