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Business Process Manager II - Deposit Operations Job at TD Bank

TD Bank Atlanta, GA

Job Information

  • Date Posted
    2024-06-16
  • Location
    Atlanta, GA
  • Job Title
    Business Process Manager II - Deposit Operations
  • Gender
    Both

TD Description

About TD Bank, America's Most Convenient Bank®

TD Bank, America's Most Convenient Bank, is one of the 10 largest banks in the U.S., providing over 9.8 million customers with a full range of retail, small business and commercial banking products and services at more than 1,100 convenient locations throughout the Northeast, Mid-Atlantic, Metro D.C., the Carolinas and Florida. In addition, TD Auto Finance, a division of TD Bank, N.A., offers vehicle financing and dealer commercial services. TD Bank and its subsidiaries also offer customized private banking and wealth management services through TD Wealth®. TD Bank is headquartered in Cherry Hill, N.J.

We offer a competitive salary and benefit program, including: comprehensive, affordable health care through medical, dental, and vision coverage; financial security with life and disability insurance; opportunities to save using health savings and flexible spending accounts; retirement benefits to help prepare for the future; paid time off and work/life benefits to maintain a good balance.

Department Overview

Business Process Manager II - Deposit Operations
This position is an individual contributor role and will not have direct reports.

Job Description

The Business Process Manager II uses bank operations knowledge and skills obtained through education and experience to partner with the business lines he/she supports. Analyzes current business processes and procedures to identify opportunities for process improvement, increase operational efficiency, provide business line project support, develop and maintain metrics/service level reporting and serve as a subject matter expert for assigned units.

Job Requirements

Facilitates the documentation of all processes and controls
Serves as the subject matter expert on all of the units functions and processes
Defines, designs, and supports process improvement initiatives across multifunctional areas and ensures alignment with the overall organizational strategy
Leverages and partners with IT, Ops Innovation and Excellence, Risk Management and other teams to drive and deliver improvements to the processes
Challenges existing processes and makes change recommendations as necessary
Identifies points of process risks or potential failure and makes recommendations to control risk, follow process through to completion
Ensures alignment with customer expectations to deliver a WOW! experience
Partners with unit managers to provide support as needed
Manages the technology change control process as needed
Works on, and occasionally lead, special projects as needed
Responsible for 3 6 processes of medium to high complexity
Understands and contribute to the achievement of business strategy, goals and objectives
Identifies and recommends process improvements and/or automation opportunities to enhance the productivity and operational efficiency of the business
Gathers, prioritizes and explains user requirements to support project activities, process improvements, systems development, etc.
Serves as a consultant, providing advice, business expertise, and recommendations on business and/or operational processes
Prioritizes and manage own workload, and possibly the workload of others, in order to deliver quality results and meet pre-determined timelines
Represents the business and provide coordination within the business, with external service providers and other areas within the bank, on high risk/impact, major projects, and/or operational processes
Uses project management software / tools and applicable templates to prepare documentation, track, monitor and report information, and maintain database(s) as applicable
Ensures accuracy in preparing and promptly completing all required supporting documentation for assigned projects/tasks (i.e., reports, change requests, presentations, invoices, correspondence/communications, tables, charts, files, etc.)
Identifies, takes ownership and/or assists with resolution of issues as they arise, or escalation of issues as appropriate
Participates as a member of the team in executing assigned deliverables within specified parameters
Keeps business leaders and other team members informed and up-to-date about the status/progress of projects, and all relevant or useful information related to day-to-day activities
Supports the project team and the business by continuously developing knowledge in own area
Leads and manages a team of direct reports, ensuring continuous development of the team through ongoing coaching and feedback
Must be eligible for employment under regulatory standards applicable to the position.

Qualifications

Bachelors degree
7+ years bank operations experience
Deposit Operations experience preferred
Strong PC skills including but not limited to Microsoft Suite software
Knowledge in workflow management & Core Banking Systems preferred
Aptitude and training in Lean, Six Sigma and AOM with goal of getting some level of certification and expertise
Skilled in research, analysis, problem solving, metrics and reporting
Ability to identify process gaps and weaknesses
Strong interpersonal and influence skills to enable change without direct control
Ability to prepare and present findings and recommendations in a methodical manner
Skilled in time management and driving tasks to completion
Strong verbal and written communication skills
Demonstrates leadership skills
Ability to consult on the largest and most complex projects

Inclusiveness

At TD, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live in and serve, and creating an environment where every employee has the opportunity to reach their potential.

If you are a candidate with a disability and need an accommodation to complete the application process, email the TD Bank US Workplace Accommodations Program at USWAPTDO@td.com . Include your full name, best way to reach you, and the accommodation needed to assist you with the application process.

EOE/Minorities/Females/Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity.

Job Family

Business Process Management

Job Category - Primary

Operations & Underwriting

Job Category(s)

Operations & Underwriting

Hours

Standard Business Hours

Business Line

TD Bank AMCB

Time Type

Full Time

Employment Type

Regular

Pay Range

$83,720 - $136,240 annually

Country

United States, US TD Footprint

State

Connecticut, District of Columbia, Delaware, Florida, Georgia, Massachusetts, Maryland, Maine, North Carolina, New Hampshire, New Jersey, New York, Pennsylvania, Rhode Island, South Carolina, Virginia, Vermont, TD Footprint

City

Atlanta, Baltimore City, Boston, Burlington, Charlotte, Cherry Hill, Concord, Fairfield, Greenville, Miami, Mount Laurel, New York, Philadelphia, Portland, Providence, TD Footprint, Vienna, Washington, Wilmington

Work Location

4140 Church Road

Job Searches Match

Statewide

State (Primary)

New Jersey

City (Primary)

Mount Laurel

State #2

New York

City #2

New York

State #3

Florida

City #3

Miami

State #4

Massachusetts

City #4

Boston

State #5

Pennsylvania

City #5

Philadelphia

State #6

South Carolina

City #6

Greenville

State #7

Connecticut

City #7

Fairfield

State #8

New Hampshire

City #8

Concord

State #9

Maine

City #9

Portland

State #10

Vermont

City #10

Burlington

State #11

Virginia

City#11

Vienna

State #12

Maryland

City #12

Baltimore City

State #13

Delaware

City #13

Wilmington

State #14

Rhode Island

City #14

Providence

State #15

District of Columbia

City #15

Washington

State #16

North Carolina

City #16

Charlotte

State #17

Georgia

City #17

Atlanta

Job Expires

07-May-2023



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