Business Analyst Job at Synapseb systems
Title – ITSM Service Now Business Analyst
Location – Irving, TX or New Castle, DE (Hybrid)
Position: Fulltime
Client: Mindtree
Job description:
· Learning, with deep expertise, the designed ITSM processes of Incident, Problem, Change, Knowledge, and Request Management and related integrations, service catalog, and service portal.
· Conducting end-to-end ServiceNow testing of transformed ITSM processes in SIT, UAT, and Production environments
· Documenting technical testing and end-user UAT testing scenarios including identifying required CMDB data to support testing
· Creating UAT testing scenarios for automated testing frameworks (ATF)
· Troubleshooting and triaging failed UAT test scenarios and documenting any defects uncovered
· Testing of defects/stories in SIT
· Conducting application and implemented business process demonstrations and trainings to end-users and stakeholders
· Conducting one-way and two-way live and recorded interactive training sessions for small, medium, and large audiences including preparation of material and voice-overlays
· Creating procedures and training material for end-users
· Performing post-migration hyper-care for end-users
· Oher ITSM business analyst / process needs as identified by management
Job Type: Full-time
Salary: $58,612.02 - $132,078.39 per year
Schedule:
- 8 hour shift
- Monday to Friday
Experience:
- SQL: 1 year (Preferred)
Work Location: On the road
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