Business Analyst Job at JM Family Enterprises
Overview:
Interact with JM Family on Facebook, Twitter, Instagram and LinkedIn. Job Description:
JM&A-BU IT is looking for a Business Analyst for their team.
This position will be based in our Deerfield Beach, FL office and will have hybrid work arrangements.
Responsibilities:
Job Requirements:
Bachelor's degree in IT or related field
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JM Family Enterprises, Inc. was founded by automotive legend, Jim Moran in 1968. It is a privately held company with $18 billion in revenue and more than 5,000 associates. Rooted in automotive and united in its strong culture and core values, JM Family is in the business of helping other businesses succeed. As a long-term partner, it is invested in its companies, associates and its communities. Driven by exceptional performance, current subsidiaries are in the automotive, financial services, franchising and specialty distribution industries. Its family of companies includes: Southeast Toyota Distributors, the world’s largest independent distributor of Toyota vehicles; JM&A Group, a company committed to improving automotive dealers’ performance by offering Finance & Insurance products and services, dealership training and consulting; World Omni Financial Corp. (dba Southeast Toyota Finance), a captive financial services company driven to delivering an exceptional dealership and customer experience for Toyota customers in the Southeast; JM Lexus, one of South Florida’s leading Lexus dealers; Home Franchise Concepts®, a multi-brand franchise network consisting of Budget Blinds®, The Tailored Closet™, PremierGarage®, Concrete Craft®, AdvantaClean®, Kitchen Tune-Up®, Bath Tune-Up®, Two Maids® and Aussie Pet Mobile®; and Futura Title & Escrow, a family of leading independent title and escrow companies which includes Alliance Title & Escrow, AmeriTitle, Pacific Alliance Title, and Kittitas Title and Escrow, and Rollease Acmeda, a leading specialty distributor of window covering systems.
Interact with JM Family on Facebook, Twitter, Instagram and LinkedIn.
JM&A-BU IT is looking for a Business Analyst for their team.
This position will be based in our Deerfield Beach, FL office and will have hybrid work arrangements.
Responsibilities:
Prior experience working as a BA in Agile delivery team is required. Building User Stories according to the requirements and making sure that they meet the acceptance criteria.- Organizing the Product Backlog based on the prioritization provided by the Product Owner.
- Serve as a business advisor whose primary role is to support the Product Owner by analyzing, facilitating dialogue, and getting the correct information to the product owner.
- The analyst provides customers with a high quality and consistent level of proactive and professional IT service, in an effort to maintain, enhance and implement technology solutions that enable business processes and operations.
- The analyst will work to create and maintain positive customer relationships that bolster open communication, reliability, trust, and
- Accountable for managing and delivering support requests, enhancements and projects for assigned Business Unit / Products. This includes the planning, troubleshooting, facilitation of problem solving, and communicating of a variety of requests, incidents, and problems independently within multiple areas.
- Collaborate with external and internal customers and vendors to analyze business needs and work with teams on solutions.
- Cross-training to learn applications across the assigned Business Unit application portfolio.
- Learn the processes and tools needed to perform the role effectively.
- Serve as the conduit between the business partners and the technical team through triage, research, requirements, testing, and support.
- Collaborate with technology teams, business teams, vendors and subject matter experts to perform daily activities.
- Lead in identifying the business impact of system issues and facilitate communication as appropriate to stakeholders.
- Lead assigned initiatives. Communicate status, issues or risks to management and stakeholders.
- Perform on-call responsibilities including nights, holidays and weekends.
- Elicit, understand, interpret and represent functional and nonfunctional requirements to include business and stakeholder requirements, data and information requirements, data
- Plan and facilitate requirement gathering workshops using a variety of techniques such as Joint Application Design (JAD) sessions, interviewing, brainstorming, job shadowing,
- Document business, system processes and requirements when applicable.
- Engage and communicate with senior management as appropriate.
- Elicitation, organization, translation, analysis and prioritization of both technical and business level functional requirements
- User story creation and backlog grooming in partnership with product owner.
- Creation and facilitation of testing strategy, test plans and test scripts.
Job Requirements:
Bachelor's degree in IT or related field
- At least five years of work experience as a business analyst
- Prior experience in Agile environment is highly desired
- Knowledge of SQL is a plus
- CBAP certification is a plus
- Must possess well-developed analytical, problem-solving, and decision-making skills, leveraging both logic and creativity to interpret complex concepts and information
- Must possess a passion for delivering excellent customer service
- Ability to adjust approach to meet all types of customer communication styles, preferences, and management levels
- Proficiency in translating technical verbiage and complex processes into business friendly terms
- Must possess exceptional and clear interpersonal, written, and verbal communication skills
- Demonstrated ability to quickly build rapport and respond to customers in a compassionate manner
- Must be a self-starter and be highly flexible and adaptable
- Must be highly organized and have excellent follow-up skills
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