Forms

Job Description – Hospitality Attendant

Job Title: Hospitality Attendant FLSA Status: Non-Exempt
Department: Hospitality EEOC Classification: Service Worker
Supervised By: Assistant General Manager, Supervises: Not Applicable
General Manager

• Shaner is an Equal Opportunity Employer and Drug Free Workplace *

_ _
General Responsibilities:
Responsible for the setup, service, maintenance and breakdown of the breakfast bar line; prepare specified food items at the breakfast bar, replenishing food and assist in serving food from the breakfast bar line to the guests, if needed, courteously and efficiently in accordance with departmental quality standards and specifications.
Plan, prep, set up and provide quality service in all areas of food production in the designated outlets in accordance with standards. Maintain organization, cleanliness and sanitation of work areas and equipment.

Qualifications (Essential):

• Ability to satisfactorily communicate in English with guests, co-workers and management to their understanding.

• One year experience in guest service.
• Ability to provide legible communication.
• Ability to do basic arithmetic.

Qualifications (Desired):

• High school diploma or equivalent vocational training certificate.
• Sanitation certificate.
• Familiarity with proper sanitation regulations.
• Knowledge of proper chemical handling.
• Previous guest relations training.

Skills:

• Ability to perform assigned duties with attention to detail, speed, accuracy, follow-through, courtesy, cooperativeness and work with a minimum of supervision.
• Ability to endure abundant physical movements in carrying out job duties.
• Ability to ensure quality standards and guest satisfaction are met.

Standard Requirements:

1. Supports the Mission, Values and Vision of Shaner, Franchise, and the hotel.
2. Ensures an atmosphere which allows for the privacy, dignity and well-being of all guests and employees in a safe, secure environment.
3. Supports, cooperates with, and implements specific procedures and programs for:

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Forms

Job Description – Hospitality Attendant
a. Safety, including universal precautions and safe work practices, established fire/safety/disaster plans, risk management, and security, report and/or correct unsafe working conditions, equipment repair and maintenance needs. b. Confidentiality of all data, including guest, employee and operations data. c. Quality Assurance and compliance with all regulatory requirements. d. Compliance with current law and policy to provide a work environment free from sexual harassment and all illegal and discriminatory behavior.
4. Supports and participates in common teamwork: a. Cooperates and works together with all co-workers; plan and complete job duties with minimal supervisory direction, including appropriate judgment. b. Uses tactful, appropriate communications in sensitive and emotional situations. c. Follows up as appropriate with supervisor, co-workers or guests regarding reported complaints, problems and concerns. d. Promotes positive public relations with guests and employees. e. Completes requirements for in-service training, acceptable attendance, uniform and dress codes including personal hygiene, and other work duties as assigned.

Essential Functions: (Include the following. Other job related duties may be assigned.)

• Be available to work a flexible schedule, including weekends, holidays, and varied shifts, as required to meet the needs of the Company’s business operations.
• Maintain and strictly abide by state sanitation/health regulations and hotel requirements.
• Maintain complete knowledge of correct maintenance and use of equipment; use equipment and tools only as intended, properly and safely.
• Maintain complete knowledge of and comply with all departmental/hotel policies and procedures.
• Ability to arrive early and set-up breakfast bar, and secure keys according to procedures.
• Complete opening duties: Set up all food items on the breakfast bar line attractively following specifications. Keep replenished throughout the designated time of the breakfast bar; ensuring quality products are always available for guests.

• Inspect the cleanliness and organization of the breakfast bar and work stations; rectify any deficiencies.

Maintain throughout the shift.

• Complete prep work on items needed for stocking for next day.
• Handle guest complaints ensuring guest satisfaction.
• Breakdown breakfast bar and work station; complete closing duties according to department standards.
• Use correct cleaning chemicals for designated items, according to OSHA regulations and hotel requirements.
• Assist with inventories as scheduled.
• Follow maintenance program and cleaning schedule.
• Attend designated meetings.

Supervisory Responsibilities:
This job has no supervisory responsibilities.

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Forms

Job Description – Hospitality Attendant

Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand; walk; use hands, handle, or feel; reach with hands and arms; climb or balance; talk or hear; and taste or smell. The employee is occasionally required to sit and stoop, kneel, crouch, or crawl. The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include ability to adjust focus.

Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is occasionally exposed to moving mechanical parts, toxic or caustic chemicals, extreme cold, and extreme heat. The noise level in the work environment is usually moderate.

Receipt and Acknowledgment:
I acknowledge and understand that:

• Receipt of the job description does not imply nor create a promise of employment, nor an employment contract of any kind, and that my employment is at-will.
• The job description provides a general summary of the position in which I am employed, that the contents of this job description are job requirements and, at this time, I know of no limitations which would prevent me from performing these functions with or without accommodation. I further understand that it is my responsibility to inform my supervisor at any time that I am unable to perform these functions.
• Job duties, tasks, work hours and work requirements may be changed at any time.
• Acceptable job performance includes completion of the job responsibilities as well as compliance with the policies, procedures, rules and regulations of the Hotel and Shaner.
• I have read and understand this job description.

Print Employee Name: ________________________________________________________________

Employee Signature: _________________________________________________________________

Date:______________________________________________________________________________

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Job Types: Full-time, Part-time

Pay: $14.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid sick time
• Paid time off
• Vision insurance

Schedule:

• Day shift
• Holidays
• Monday to Friday
• Weekend availability

Ability to commute/relocate:

• State College, PA 16803: Reliably commute or planning to relocate before starting work (Required)

Language:

• English (Preferred)

Shift availability:

• Day Shift (Preferred)

Work Location: In person

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