Do you have a passion for helping your neighbors in need and working to provide food for hungry families? Do you have exceptional customer service skills and strong administrative abilities? Can you keep accurate up to date records? Are you dependable and do you have a warm approachable personality? You may be a great fit for our Branch Support Specialist position in Volusia County.

Ocala Branch Support Specialist – Marion Operations – Marion

This is a full time position supporting Ocala Branch Operations

About Second Harvest

If you don’t know about The Second Harvest Food Bank of Central Florida, let us start by saying this is a BIG operation! We are a private, nonprofit organization that collects, stores and distributes donated food to more than 550 feeding partners in seven Central Florida counties: Brevard, Lake, Marion, Orange, Osceola, Seminole and Volusia. Last year, with the help of numerous donors, volunteers and a caring, committed community, the food bank distributed nearly 92 million meals to partner programs such as food pantries, soup kitchens, women’s shelters, senior centers, day care centers and Kids Cafes.

In addition to getting food to those in our community who need it, Second Harvest transforms dozens of lives directly every year through several innovative programs. Economically-challenged adults who graduate from our 16-week culinary training program are placed in ‘better than minimum wage”’ jobs that set them and their families on a path to self-sufficiency. We provide assistance to connect people who are eligible to receive SNAP food assistance benefits with the resources they need to access the program and get help. We collaborate with many social service agencies to address the broad spectrum of needs facing many members of our community.

Department Overview

This position directly supports the Marion Operations. The Marion Operations Team serves as the primary point of contact for our network of Partner Agencies, while ensuring a safe and equitable distribution of food in Marion County.

Work Hours

Monday-Friday 7:00am-3:30pm

Job Summary

Under the direction of the Marion Branch Director, the Branch Support Specialist will provide customer service support to our over 80 local Partner Agencies and some clerical support to our Agency Relations team. This position also partners Finance team by supporting the agency shopping process as well as updating inventory and overseeing Partner Agency payment.

Job Responsibilities

Communication and Customer Service

• Serves as a liaison and provides high-level customer service to existing and potential Partner Agencies and Community Partners.
• Provide in-person support to Partner Agencies during their SHFB food shopping appointments as needed
• Manage Partner Agency orders using food bank software, update as necessary, determine correct payment amount, collect payments, apply discounts and print receipts.
• Confirm event, compliance and distribution information by phone and/or email.
• Manage the Food Assistance Hotline and provide referrals to clients
• Assist with the processing of community donations and food drives by creating and or updating database.
• Assists Operations Team by printing, confirming and finalizing agency orders.
• Assist Finance by processing and reporting payments daily.
• Assist with Inventory Control by verifying outgoing agency orders and weekly inventory of warehouse.
• Assist with receiving and unloading deliveries.
• Maintain Cleaning and maintenance schedules.
• Help in ensuring cleanliness of warehouse.
• Help with picking orders which could consist of lifting up to 30 lbs.
• Back up Warehouse Lead as needed.

Record Keeping

• Assist in maintaining detailed and accurate agency and community partner records.
• Assist in updating agency data using the food bank’s database, Primarius
• Support New Agency onboarding process
• Maintain all filing and other related duties.
• Maintain detailed and accurate AIB records.

General

• Other duties as assigned by manager

So, if you are interested and think you want to apply, but you are not sure if you are a perfect fit for these requirements, we still want to hear from you. Everybody brings a different set of skills and experience to our team and we welcome your interest in Second Harvest. Chances are, you may be just who we are looking for!

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.

Knowledge, Skills, Education and Experience Required

• High School Diploma or GED
• At least one year administrative support experience
• At least one year customer service experience
• Proficient in Microsoft Word, Excel, and outlook
• Ability to effectively communicate, both written and verbally
• Ability to effectively work within a team
• Ability to stay organized and manage time wisely
• Ability to stay focused in a fast paced environment
• Ability to pay close attention to detail
• Ability to bend, kneel and/or lift
• Ability to stay on your feet for long periods of time
• Ability to lift up to 30 pounds

Desired Skills and/or Certifications

• Some warehouse experience