BPO Customer Care Voice Associate Job at NTT Data Services
"Basic Qualifications:
- 1 year of Customer Service in a medical office or hospital
- 1 year of computer experience with Windows PC apps
- 1 year of work from home experience
Requirements:
Job Role includes provider’s inquiring about current insurance coverage, previous insurance coverage, copays, deductibles, claim questions including claim status, claim payments, claim denials, etc..
**This is currently a work from home position but may require to be in office as determined by management.**
**This is a multi-skilled position and you will up-trained as determined by management.**
- Evaluate basis of their quality (as measured by the monitoring of recorded calls), their productivity, their accuracy of information and their attendance and punctuality
- Provides accurate information in a helpful, collaborative manner to callers through thorough knowledge of End Client products, policies and procedures.
- Inquiries to be made primarily by telephone but also through written format (email, mail, fax, etc.)
- Captures and documents customer feedback
- Receives, resolves and routes complaints as defined by department policy, procedures and guidelines.
- Interacts with other End Client staff to resolve customer inquiries, complaints and problems, particularly in Claims Services, Provider Services, ILR/COB, Payment Processing, the Provider Processing Center, Provider Relations, Provider Contracting, Medical Management, Benefits Administration, Pharmacy Services and the Behavioral Health and High-End Imaging vendors.
- PSRs handles calls regarding claim status, appeal status, eligibility and benefits, referral and authorizations.
- 1-3 years’ experience in Customer Service within a medical office/hospital setting
- At least 1 year of experience using a computer with Windows PC applications that required you to use a keyboard, navigate screens, and learn new software tools
- Ability to communicate (oral/written) effectively to exchange information with our client.
- Must have high-speed, reliable internet (40 MBPS min.) plus must hardwired connection due to HIPAA.
- A quiet, interruption-free workspace. (will be asked to show your home workspace during the interview).
- Ability to communicate (oral/written) effectively to exchange information with our client.).
**This is currently a work from home position but may require to be in office as determined by management.**
**This is a multi-skilled position and you will up-trained as determined by management.**
#INDBPO
Nearest Major Market: Oklahoma City
Nearest Secondary Market: Oklahoma
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