Job Description Summary

Job Description

We are the makers of possible

BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities.

We believe that the human element, across our global teams, is what allows us to continually evolve. Join us and discover an environment in which you’ll be supported to learn, grow and become your best self. Become a maker of possible with us.

In this position, the Billing Liaison will directly support customer relations, ordering, billing, and collection for PRS (Plastic and Reconstructive Surgery) customers by acting as advocate for BD, Surgery Leadership, and the PRS customers (e.g. hospitals). They will be communicating at least weekly with the PRS customers to help identify issues and enable timely resolution. The liaison will provide reporting and facilitate written and/or oral communication and presentations with the customer and Surgery Leadership; including setting up and leading meetings and timely intensifying issues.

This opportunity is Hybrid (~3 days/week in office) to the San Antonio, TX location!

Primary Duties/Responsibilities:

• Works directly with PRS customers to resolve account issues related to invoices, billing, credits, credits holds etc.
• Facilitates account payments for customers and provides follow up/confirmation
• Researches outstanding/legacy debt and works directly with PRS customers to establish and track satisfactory work plan to reduce/eliminate open AR
• Identify, and facilitate the resolution of, disputed receivables.
• Represents AR in Smarter Commerce launch and assist customers with portal integration
• Supports customer inquiries (3-way call with PRS business representatives and/or OHM)
• Champions all PRS customer financial issues
• Maintain a detailed understanding of customer contracts and how they impact the collections process
• Proactively monitor and reconcile customer accounts
• Provide exceptional customer support, responding to account queries in a timely and professional manner
• Maintain accurate and up to date customer account documentation
• Proactively escalate to internal support partners and Sr Management as appropriate
• Identify, and communicate process improvement opportunities to Manager as appropriate
• Other projects as assigned

Qualifications:

• Min 2+ years experience with customer interaction such as direct B2B (business to business and/or project management required
• Shown exceptional, communication skills (written and oral)
• Excellent organizational and administrative skills
• Strong analytical/problem solving skills
• Strong attention to detail and goal oriented
• Ability to prioritize and handle multiple responsibilities
• Contract Analysis required
• Knowledge of collection techniques (i.e. skip tracing) required
• Proficient Microsoft Excel skills (e.g. creating and maintaining reports) and solid understanding of Microsoft Office required
• High School Degree required; Bachelor Degree in Business, Finance, Accounting, Economics, or related degree is highly preferred
• Must have the ability to work independently and in a team environment, setting priorities, meeting deadlines, adapting to changes in workload and environment, and leading without authority
• Experience with SAP is preferred
• Experience working in a shared service center preferred

For certain roles at BD, employment is contingent upon the Company’s receipt of sufficient proof that you are fully vaccinated against COVID-19. In some locations, testing for COVID-19 may be available and/or required. Consistent with BD’s Workplace Accommodations Policy, requests for accommodation will be considered pursuant to applicable law.

Why Join Us?

A career at BD means being part of a team that values your opinions and contributions and that encourages you to bring your authentic self to work. It’s also a place where we help each other be great, we do what’s right, we hold each other accountable, and learn and improve every day.

You will learn and work alongside inspirational leaders and colleagues who are equally passionate and committed to fostering an inclusive, growth-centered, and rewarding culture. You will have the opportunity to help shape the trajectory of BD while leaving a legacy at the same time. And through the organization’s investment in BD University, you will continually level up your tech skills and expertise.

To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of health. At BD, you’ll discover a culture in which you can learn, grow and thrive. And find satisfaction in doing your part to make the world a better place.

To learn more about BD visit https://bd.com/careers

Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.

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