ABOUT US: Health Imperatives is a safe and welcoming place for people from every race, ethnicity, culture, gender, sexual orientation, age, ability, and faith. Our mission is to improve the health and well-being of low-income or vulnerable families and individuals in Southeastern Massachusetts. We are dedicated to promoting and achieving diversity, equity, and inclusion. We are committed to elevating the voices of the people we serve and those we employ, to provide the highest quality care, and to develop the most creative solutions to the challenges we face. We are committed to eliminating disparities, and increasing access to meaningful opportunities for all, particularly those who have been disproportionately impacted by systemic racism. We work in partnership with our clients and other community-based organizations and stakeholders to provide coordinated, effective care and support. We serve a diverse mix of racial, ethnic, and cultural groups, including youth, LGBTQIA+ individuals, people with limited English proficiency, survivors of sexual assault, domestic violence, and commercial sexual exploitation, individuals with substance use disorders, and people who are or have been incarcerated. We provide a wide array of trauma-informed healthcare, emergency services and supports to nearly 20,000 individuals each year and we are committed to making our programs more accessible to all.

JOB ANNOUNCEMENT

TITLE: Bilingual Program Assistant (Haitian, Portuguese or Spanish)

HOURS: Part-time, must be flexible, some evenings & Saturdays (21 hours per week)

PROGRAM: Cape Cod WIC (travel to multiple sites required)

SALARY: $26.60/HR

BENEFITS: Medical, dental, holiday, paid earned leave, retirement, etc.

DUTIES: Under the direct supervision of the Program Director, the Program Assistant’s responsibilities will include the following:

• Perform general reception tasks at WIC sites with respect to client confidentiality and customer service;
• Verify client eligibility for certification in the WIC program in regards to income qualification, identity and residence;
• Provide education and information regarding participant’s rights and responsibilities, authorized signatures, shoppers, WIC foods, and using benefits at authorized vendors;
• Provide referrals to MassHealth, Supplemental Nutrition Assistance Program (SNAP), Transitional Aid to Families of Dependent Children (TAFDC) programs, and other community-based health and human service programs.
• Provide notification for end of certification, missed benefits, and/or ineligibility to receive WIC benefits.
• Oversee benefit issuance for prescribed food prescription including (re) issuing of food/formula prescription benefits, captures participant authorized signatures for benefit issuance, and security of WIC Card Stock
• Perform confidential file management tasks;
• Conduct quality assurance activities
• All other duties as assigned

REQUIRED QUALIFICATIONS: High school graduate or GED equivalent. Bilingual. One year of experience in the social service or customer service field. Must have good interpersonal and communication skills. Must have exemplary customer service skills, and must be sensitive to the needs of a culturally diverse population. Travel between sites is required.

PREFERRED QUALIFICATIONS: Associates degree in Human Services or related a field preferred. Two years of work experience at the direct client service level in a healthcare, human or community service agency preferred. Must be flexible to be trained in Basic Nutrition counseling and education.

Please indicate on your cover letter the position you are applying for. * Please note that resumes submitted without a cover letter will not be considered.

Job Type: Part-time

Pay: $26.00 per hour

Benefits:

• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Application Question(s):

• Do you have reliable transportation to travel between sites?
• Do you speak Haitian Creole, Portuguese or Spanish?

Education:

• High school or equivalent (Preferred)

Experience:

• social service or customer service: 1 year (Preferred)

Work Location: One location

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