Bilingual Customer Service - 2nd Shift Job at Total Quality Logistics (TQL)
About the role:
As part of our 2nd Shift Customer Service team, you are the lifeline between our sales department and our transportation partners. You will work alongside the best Customer Service team in the industry, receiving and making phone calls to make sure shipments are being picked-up and delivered while helping resolve any problems that occur.
What’s in it for you:
- $16.00/hr + $2.00 shift differential
- Full benefits package including retirement plan
- Up to $5,000/yr in tuition reimbursement
- Personalized career path with 90% of leadership promoted from within
- We win wherever we go - Voted a Top Workplaces USA (2021, 2022) and Forbes America’s Best Employers (2022)
What you’ll be doing:
- Handle a high volume of inbound and outbound phone calls, ensuring pickups and deliveries are on schedule
- Help resolve shipping issues with a high sense of urgency and professionalism
- Document and manage all tasks in our internal systems
- Provide updates and communicate directly with the internal sales and support teams
What you need:
- A passion for customer service
- Fluent in Spanish and English required
- The desire to be a part of TQL while contributing to our continued growth
- Hall of fame work ethic with a history of excellent attendance
- Ability to take ownership of responsibilities and see tasks through completion
- Excellent communication, organization and problem-solving skills
Where you'll be: 6010 Exchange Pkwy, Suite 200, San Antonio, TX 78238
Please Note :
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