Benefits Support Representative

Position Overview:

Integrated Labor Solutions (ILS) is seeking a customer-service focused Benefits Support Representative to join the SDPEBA team in San Diego, CA. At ILS we pride ourselves on our ability to provide “Platinum Service,” which simply means we do our best to go above and beyond expectations to make sure our customers and clients receive the assistance that they need, anticipate any future needs, and make sure they are educated on the products and services we provide. As a Benefits Support Representative you will assist customers with their enrollment, help them to research and resolve any plan or provider issues they may encounter, as well as advocate on their behalf when necessary.

This is an entry level position in an Omni-channel contact center with many training opportunities for professional development, and career advancement. If you are someone who enjoys helping people, works well in a team environment, and is detail-oriented with a positive attitude- Let's talk!

Hours: Monday through Friday between 8am and 5pm (in office)

Benefits:

• Competitive pay with bonus opportunities
• Employer paid medical, dental and vision coverage: 100% for employee, 50% for dependents
• Employer paid Life, Short Term Disability, and Long-Term Disability Insurance for employee.
• Paid Holidays (10), Paid Time Off (PTO), and Sick Leave
• 401(k) with employer matching opportunities
• Access to other benefits such as Aflac, Cyber protection, Legal, Pet Insurance, and more…

Duties/Responsibilities:

• Manage inbound and outbound calls, chats, and emails
• Assist customers regarding benefits claim issues and plan changes
• Process enrollment changes and payments
• Upselling and cross-selling
• Distribute benefits enrollment materials and determines eligibility
• Collect and report on customer feedback
• Basic data entry
• Perform other duties as needed

Skills:

• Active listening
• Clear verbal and written communication
• Flexible communication styles
• Know how to efficiently navigate customer calls
• Attention to detail
• Time management
• Proficient with Microsoft Office Suite or similar software.

Required:

• High School Degree or equivalent
• Must pass background and reference checks
• Must be able to come into the office
• Must be able to lift at least 25 pounds
• Type at least 40 words per minute
• Prolonged periods sitting at a desk and working on a computer

Preferred:

• Call Center Experience
• Employee benefits experience (Health, Life, and/or other Voluntary benefits)

ABOUT US:

Integrated Labor Solutions (ILS) is a privately-owned company that has been in business for over 22 years, with a focus on supporting public employees across the nation. ILS manages SDPEBA (San Diego Public Employee Benefits Association), a group dedicated to providing valuable benefits programs and services to public employee associations to enhance the value of their membership proposition. As a growing company dedicated to promoting a safe and ethical working environment, ILS values the importance of teamwork and a positive atmosphere. If you are interested in learning more about us, visit our website at SDPEBA.org or check out our Facebook page.

ILS is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, disability, or any other federal, state or local protected class.

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Location

Headquarters, CA

Department

Operations

Employment Type

Full-Time

Minimum Experience

Entry-level

Compensation

$17-$19 per Hour

Internal Job Code

03222022

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