Motion Picture Industry Pension & Health Plans (MPI) has an opening for a Benefit Consultant who has strong analytical skills with exceptional customer service, and has experience in pension and health plan benefits and can explain complex plan policies and benefits and relay them in easy-to-understand terms.

The Department

The Participant Services Center is a high volume inbound and outbound Call Center. The Visitor’s Center is responsible for responding to our Participants and provider questions regarding a variety of subjects including benefits eligibility, claims, pension, and premiums payments.

Responsibilities

• Handle a high-volume participant phone calls regarding benefits eligibility, claims, pension, and premiums payments.
• Review and process participant records, including legal documentation, account numbers, addresses, beneficiary designation, plan selections, Coordination of Benefits records, Life Insurance, COBRA, etc.
• Meet with participants and retirees to answer questions on eligibility, pension, and health benefits inquiries, and assist participant in the completion of retirement documents.
• Other duties, projects, etc., as assigned

Qualifications

• Minimum of 2 years of benefit plan experience and customer service phone experience in a high call volume environment
• Taft Hartley experience preferred, with knowledge in pension and health plans benefits
• Clear and effective oral and written communication skills; ability to explain and confirm understanding of complex issues
• Pleasant and professional telephone etiquette
• Excellent attendance and punctuality
• Able to handle fast-paced work and meet deadlines
• Able to handle a high volume of calls and meet required production and quality standards
• Motivated self-starter, well organized in managing time and materials.
• Strong attention to detail, a high level of accuracy required
• Able to learn quickly and follow through to completion
• Good interpersonal skills: ability to interact effectively and cooperatively with participants and all levels of the organization
• A flexible team player with a positive, cooperative, and helpful attitude
• Ability to adhere to organizational values
• Ability to accept direction and developmental guidance from supervisor
• Maintains confidential information
• Accurate typing skills of 45 wpm
• 10-key skills by touch, preferred
• Proficient PC skills, including Windows; MS Word and MS Excel
• Able to lift and move up to 30 lbs.
• Available to work overtime/extended hours, including weekends, as needed

This position is anticipated to work 35 hours per week.

The anticipated base salary for this position is $28-$31 per hour. The actual base salary offered will depend on a variety of factors, including without limitation, the qualifications of the individual applicant for the position, years of relevant experience, level of education attained, certifications or other professional licenses held.

Work Environment

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the job requirements.

Work is performed in a standard office environment. While performing the duties of this job, the employee is required to:

• Sit
• Stand or walk
• Extensive time spent working on the computer
• Talk and hear
• Use hands
• Reach with hands and arms
• Stoop, reach for filing and shredding documents

Vision abilities required by this job include close vision and the ability to adjust focus. The employee is regularly required to lift and/or move up to 10 pounds and may occasionally be required to lift and/or move up to 30 pounds (such as a box of paper).

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Pay: $28.00 - $31.00 per hour

Benefits:

• 401(k)
• Health insurance
• Paid time off
• Vision insurance

Contract type:

• Permanent

Weekly day range:

• Monday to Friday

Work setting:

• Call center
• Office

COVID-19 considerations:
All workers are required to be fully vaccinated against Covid-19. Workspaces are socially distanced and high touchpoint areas are sanitized frequently.

Ability to commute/relocate:

• New York, NY 10013: Reliably commute or planning to relocate before starting work (Preferred)

Work Location: One location

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