Bell Museum Membership Experience Assistant Job at University of Minnesota
- High School / GED or equivalent work experience of 2 or more years in an administrative capacity. Training/education may substitute for some of the experience.
- Comfort using computers/technology and learning software
- High level of organizational skills
- Ability to work on multiple projects and pay attention to detail
- Experience with Microsoft Office suite and Google Apps
- Strong written and interpersonal communications skills
- Commitment to protecting and maintaining confidential information
- Ability to work with people from backgrounds and cultures different from your own.
Desired Qualifications:
- Data entry or database management experience
- Customer service experience
- Experience communicating with diverse populations of differing ages and backgrounds
- Experience using the University of Minnesota Foundation’s Donor Management System,
- Knowledge of nonprofit membership, fundraising, or institutional advancement practices
- Previous work experience that demonstrates self-motivation and creative problem-
Bell Museum
Appointment Type: Supplemental Hourly, Bargaining Unit- AFSCME 6
Benefits: This position is not benefit eligible
Pay Rate: $20.00
Application Deadline: March 26, 2023
College: College of Food, Agricultural and Natural Resource Sciences
Campus location: Bell Museum, St Paul Campus. Primarily On-site, with some flexibility for hybrid work available
Work Hours: Hours are flexible with a range of 0-20 hours weekly and will vary month
to month.
Position Overview
The Membership Experience Assistant plays a key role in the Bell’s Development &
Membership Department. This role supports the Membership and Annual Giving Manager, and works in conjunction with Development and Administrative Assistant to provide friendly and accurate on customer service to elevate the member-experience. The individual in this position will provide behind the scenes support to ensure members' records are accurate and updated in a timely manner.
Estimated number of hours per week: up to 20 hours per week
Major Responsibilities:
Membership Administration 90%
- Key areas: Membership Fulfillment
- Assist with weekly processing of new and renewing museum memberships
- Provide keen attention to membership details and for mail-merges
- Assemble materials to be mailed or distributed to members.
- Assist in processing payment for new or renewing membership purchases
- Prepare membership and development mailings such as folding, inserting, collating, and printing materials for stewardship, solicitation, or renewal campaigns
- Key areas: Membership Maintenance & Customer Experience
- Update donor data in donor management database and our ticketing software
- Complete data/account tasks to maintain member account data accuracy
- Support membership and donor events including: registration tracking, on-site support and correspondence
- Provide excellent and friendly customer service and support for membership inquiries
- Respond to membership inquiries, purchases and renewals in-person, on the phone or over email.
- Provide prompt, thorough, and professional responses to email and phone membership questions
- Serve as a membership advocate, by sharing knowledgeable of the membership program and process
10% Development Administrative Support
- Administrative support for annual fund raising drives and special events
Our mission: The Bell ignites and sustains curiosity for nature and the universe.
Our vision: The Bell Museum envisions a hopeful future where all are inspired by nature and
empowered by science.
The Bell Museum is Minnesota’s official natural history museum. For over a century, the
museum has preserved and interpreted our state’s rich natural history and served learners of all ages. Additionally, our scientific collections contain over one million specimens, representing every county in Minnesota and various locales around the globe, and the Whitney and Elizabeth MacMillan Planetarium expands the mission to the universe and points beyond.
Since opening the new state-of-the-art museum facility the St. Paul Campus in 2018 welcomed nearly 400,000 visitors and members to the museum, with a current member-base of 3,200 households. The Bell has continued to be recognized as a leader and innovative, providing world-class exhibition and visitor experiences, and STEM education programs committed to our mission of igniting curiosity and wonder, exploring our connections to nature and the universe, and creating a better future for our evolving world.
We are looking for individuals to join our team who are inspired by our mission to ignite curiosity and wonder, explore our connections to nature and the universe, and create a better future for our evolving world. We believe that difference is a strength and are looking for candidates that reflect and respect diversity. We encourage you to apply for the position even if you do not believe you meet every qualification
Applications must be submitted online. To be considered for this position, please click the Apply button and follow the instructions. You will have the opportunity to complete an online application for the position and attach a cover letter and resume.
Additional documents may be attached after application by accessing your "My Job Applications" page and uploading documents in the "My Cover Letters and Attachments" section.
To request an accommodation during the application process, please e-mail employ@umn.edu or call (612) 624-UOHR (8647).
Questions about the position can be directed to Kate Sigurdson, ksigurds@umn.edu.
We believe it is essential to create an environment that welcomes and empowers people from historically underrepresented and marginalized communities to have equitable access to the museum’s resources as well as opportunities to transform our work. We are committed to upholding the diversity, equity, and inclusion definitions and values set forth by the College of Food, Agricultural and Natural Resource Sciences and the University of Minnesota.
These values will be integrated in all aspects of the museum, including:
- Hiring, recruitment, retention, and advancement of staff and volunteers
- Selection and evaluation of program and exhibition content
- Providing meaningful opportunities to participate in planning and leadership
Any offer of employment is contingent upon the successful completion of a background check. Our presumption is that prospective employees are eligible to work here. Criminal convictions do not automatically disqualify finalists from employment.
Please note: All employees at the University of Minnesota are required to comply with the University’s Administrative Policy: COVID-19 Vaccination and Safety Protocol by either providing proof of being fully vaccinated on their first day of employment, or complete a request for an exemption for medical exemption or religious reasons. To learn more please visit: https://safe-campus.umn.edu/return-campus/get-the-vax
The University of Minnesota, Twin Cities (UMTC)
The University of Minnesota, Twin Cities (UMTC), is among the largest public research universities in the country, offering undergraduate, graduate, and professional students a multitude of opportunities for study and research. Located at the heart of one of the nation's most vibrant, diverse metropolitan communities, students on the campuses in Minneapolis and St. Paul benefit from extensive partnerships with world-renowned health centers, international corporations, government agencies, and arts, nonprofit, and public service organizations.
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